Oversight of Technicians on shift and advise on proper procedures for performing customer remediation.Provide escalation support, as needed, during the shift, to address any technical need on the CCSI platform or customer incident.Approve tickets and work with NOC technicians as needed to successfully follow procedures and deploy remediation.Verify all NOC technician's remediations and documentation of customer tickets.

Providing Level II and III support for over a dozen clients ranging from large businesses to school districts. Proactively monitoring network devices and servers. Also, responsible for implementing changes on firewalls, routers and other network devices.

Working under contract for Miller Place School District. Provide desktop support for hundreds of users and thousands of computers.

Consulting assignment at Cablevision’s Network Operations Center involved overseeing technical projects from start to finish meeting stringent deadlines. Proactively monitored routers and performed troubleshooting to support the plant infrastructure. Duties included answering phones to support users, telneting into routers to resolve issues and documenting the resolution.

Started as a Sales Associate and promoted to Receiving Manager. This involved scheduling, receiving and processing deliveries. Stepped down from role as receiving manager to work as Sales Associate in order to finish degree. Updated and troubleshot computers, such as installing CD drives and more memory on older computers.