Nancy C. Email & Phone Number

In my current role, I spearhead the development and implementation of MGM Resorts International's talent development initiatives. My responsibilities include crafting a yearlong comprehensive onboarding program that ranges from supervisors to senior managers and overseeing all facets of instructional design, learning management system administration, and career development programs. I also lead multiple guest service enhancement projects that significantly boost our organizational net-promoter score.Key Achievements/Contributions:• Initiated leader-focused workshops that bolster our corporate culture and support ongoing cultural evolution.• Unified learning approaches across regions, enhancing collaboration and team dynamics.• Established an onboarding and feedback team across seven properties, improving employee integration and satisfaction significantly.• Developed and executed an annual Talent Development strategy that enriched professional growth for over 65K employees.• Led a multidisciplinary team across eight states, ensuring high operational standards and cohesive teamwork.• Achieved a 100% completion rate in compliance training through enhanced training technology deployment.

In this role, I collaborated closely with executives to customize leadership and cultural training initiatives, ensuring alignment with our strategic goals. My oversight extended to regional programming consistency and compliance across multiple properties, and I played a key role in the Center of Excellence, developing impactful enterprise-wide learning programs.Key Achievements/Contributions:• Directed successful onboarding initiatives for new properties, seamlessly integrating training for thousands of employees.• Developed and led learning strategies that aligned with safety guidelines during and post-COVID, ensuring safe property reopenings.• Managed a comprehensive learning strategy for eight properties, enhancing consistency and effectiveness across the board.

Greater Detroit Area

Oversaw strategic performance development initiatives, including leadership curricula and employee engagement surveys. Managed the Learning and Development budget, focusing on designing cost-effective solutions while administering the Learning Management System and corporate programs.Implemented essential training initiatives and coordinated onboarding for numerous new hires annually, setting a standard in company service excellence

Greater Detroit Area

Crafted and facilitated customized leadership training solutions for clients, including DTE Energy, Oakland County, and Cancer Treatment Centers of America, based on needs and gaps analysis. Consulted with customers to determine training and learning objectives and made recommendations based off formal needs analysis. Provided training, coaching, and feedback to clients on management development opportunities.Delivered Train-the-Trainer sessions for internal client facilitators, providing coaching on presentation skills and classroom management.KEY ACCOMPLISHMENTS► Originated diversity, leadership, and performance management learning for DTE Energy, delivered at both corporate and power plant levels for all internal management positions, with approximately 1200 people per year participating over five-year period.► Established custom learning plans for Cancer Treatment Centers of America at all five CTCA locations throughout the US.► Instituted internal leadership curriculum for all Oakland County, MI internal employees.Relevant Keywords: leadership training solutions, gaps analysis, training consultant, learning objectives, consulting, coaching, management development, classroom management

Greater Detroit Area

• Directed training courses for leadership and support staff for professional development and Diversity and Maintaining Harassment-Free Workplace curricula.• Supervised internal employee job function cross-training program.• Furnished project leadership and development for company knowledge workshop series.• Supported corporate-wide employee engagement initiatives, projects, and recognition programs.• Led employee engagement, development, and payroll for over twenty-three support employees.• Administered learning and development leadership programs for out-of-state team members.• Ensured 100% participation and completion in supervisory curriculum for new and existing supervisors.• Executed internal Train-the-Trainer program to ensure consistency in training delivery.• Monitored employee performance and conducted annual employee performance appraisals.Relevant Keywords: leadership training course, diversity training, project leadership, project management, employee engagement, training delivery, employee performance, performance appraisals

Master Of Arts - Ma, Educational Psychology

Bachelor Of Science - Bs, Management And Leadership