Natalia Volodko Email & Phone Number

Munich, Bavaria, Germany

Key responsibilities:• Leading the Deal Desk function assisting the Sales organisation with deal structuring and closure• Control over the ordering and license delivery process, maintaining the SLA of 24h global delivery• Initiating and leading changes in the CRM system (Salesforce) and the CPQ tool (Conga)• Control over data management process and ensuring the quality of account, order and subscription data in the CRM system• Ensure the efficiency and effectiveness of opportunity and order management processes, license delivery and subscription management globally• Manage a global distributed team of 20+ people operating worldwide.Projects and achievements:2023 - Organizing a Global Deal Desk Team – project leader, developing business rules and procedures, hiring and training a team from scratch, aligning with other functional leaders to ensure process effectiveness and a smooth launch.2024 - Pricelist optimisation and price increase project – key stakeholder, providing business requirements to the IT team, ensuring alignment with sales, finance and product marketing teams, in progress.

Munich, Bavaria, Germany

Key responsibilities:• Control over the order fulfillment and license delivery process, maintaining the SLA of 24h global delivery.• Work closely with the Sales team to ensure the best license configuration in accordance with the customer’s request and its correct reflection in the CRM system.• Align and standardize fulfillment process globally.• Monitor the quality of data produced by the Sales and Fulfillment teams.• Monitor the efficiency and effectiveness of opportunity and order management processes, take active part in developing CRM system.• Manage the Global Fulfillment Team operating worldwide (13 people, distributed team).• Support product and marketing activities (product launches and upgrades, etc.).Projects and achievements:2020 - Organizing a Global Fulfillment Team – project leader, analysis of existing fulfillment procedures/processes in Europe, Americas, Japan, Australia, etc., identifying discrepancies and compiling a transition plan, hiring a new team in cheaper location, supervising the movement of tasks to the new team.2021 - Launching a CPQ module – key stakeholder, active participation at the planning stage, development of system requirements, UAT, training the Fulfillment team.

Moscow, Russia

Key responsibilities:• Manage the accounting and reporting for foreign legal entities (US, EU, Australia, Japan, HongKong) in accordance with local GAAPs and IFRS;• Plan team activities and the required headcount, pass the budget and monitor its implementation;• Monitor timeliness and accuracy of financial and management reporting, period closing inaccordance with the agreed schedule;• Manage group and local audits, publishing of annual accounts;• Develop and monitor compliance with internal accounting, reporting and related policies/instructions;• Communicate with regional financial controllers and CFO on accounting and reporting matters;• Control the general effectiveness of finance-related business processes, communicate with heads of BUs to discover inefficiencies and agree the process changes;• Communicate with IT and plan the development and implementation of finance-related systems;• Supervise the team of 19 accountants: hire, motivate and develop the team.Projects and achievements:• 2018 - Transition to a global ERP system - project leader, communicating with the project sponsor and key stakeholders, ensuring the achievement of project results, developing business requirements, control over the course of development and user acceptance testing, after-launch monitoring.• 2018 - Launch of global Procurement (internally-developed) and CRM (Salesforce) systems - key stakeholder, active participation at the planning stage, development of business requirements (plan processes, output forms and reports, synchronization with the ERP system), communicating changes to users, monitoring the after-launch results.• 2017 - Creating an accounting and reporting shared service center – project leader, analysis of existing accounting procedures/processes in different locations (USA, EU, UK), planning the SSC structure, developing a transition plan, hiring a team of accountants in the SSC location, supervising the tasks transition.

Moscow, Russia

Key responsibilities:• Manage the project of transferring the accounting of several offices to a unified accounting software (ERP system);• Document financial processes of several offices for the purposes of transfer of accounting to the Shared Service Center and setting up a new ERP system in accordance with local requirements; • Supervise junior employees.Projects and achievements:• 2016 - Process documentation - Full description of financial processes and accounting practices of ABBYY legal entities (Germany, USA, UK, France, Cyprus, Japan, Australia) in the course of preparation for the transition to the Shared Services model in 2017.

Moscow, Russia

Key responsibilities:• Lead the process of the transformation of financial statements from Russian GAAP to IFRS;• Develop and monitor the closing schedule for BU Russia;• Supervise the team of seven people: assign tasks, plan team activities, set annual goals, developand motivate the staff;• Analyse complex accounting matters and propose adjustments to financial statements;• Participate in internal and external audits;• Develop SOX procedures/instructions and monitor compliance with them.Projects and achievements:• Centralization of IFRS function (2015) – developed a new organizational structure, analysed existing procedures/processes and identified opportunities for their centralization;• Fast Closing (2014) – together with the team of key function representatives changed existingprocesses, developed and implemented new reports, the closure time reduced from 11 to 6 days.

Moscow, Russia

Key responsibilities:• Preparation of analytical review and disclosures to financial statements in accordance with IFRS;• Performe SOX-controls;• Analyse existing procedures in order to improve their efficiency;• Develope accounting treatments for new operations;• Train and supervise junior staff.Projects and achievements:• Transition to a new version of ERP-system (2014) – planned, scoped and controlled data migration, designed key processes, prepared technical specifications for new reports• Development of integrated receivables control report (2013) – designed a new report integratinginformation from different sources (10 different billings/systems and manual adjustments) anddisplaying it in the form required for working capital management purposes.

Moscow, Russia

Key responsibilities:• Prepare information for external auditors, reply to audit inquiries;• Performe analytical and control procedures;• Analyse existing procedures in order to improve their efficiency;• Prepare technical specifications for the development / improvement of reports.Projects and achievements:• Reconciliation of management and financial reporting (2012) – bringing management accountingstatements in compliance with IFRS• Conversion from US GAAP to IFRS reporting (2011) – calculated translation adjustments.

Fellow Member, Accounting And Finance

Member since 2017

Specialist (5 Years), Financial Management