Nicholas West Email & Phone Number

Clarence, New York, United States

Tonawanda, New York, United States

As the IT Systems Administrator, responsible for optimizing and maintaining the IT infrastructure of the company. Key duties included:Ensuring the functionality, maintenance, and efficiency of all IT systems.Overseeing the e-commerce platform to guarantee reliability and effective support for online operations.Managing routing systems to facilitate smooth communication and logistics within the company.Maintaining internal and external communication systems to ensure seamless… Show more As the IT Systems Administrator, responsible for optimizing and maintaining the IT infrastructure of the company. Key duties included:Ensuring the functionality, maintenance, and efficiency of all IT systems.Overseeing the e-commerce platform to guarantee reliability and effective support for online operations.Managing routing systems to facilitate smooth communication and logistics within the company.Maintaining internal and external communication systems to ensure seamless interactions.Implementing and managing IT security measures, including a VPN, which enhanced overall company security.Managing Internet of Things (IoT) systems for optimal integration and performance.Supporting and maintaining the Customer Relationship Management (CRM) system to fulfill business needs.Managing the Point of Sale (POS) system to secure and effectively support sales operations.Implementing a ticket support system, which significantly improved efficiency in customer support operations.Also involved in performing regular updates and upgrades to keep systems current and optimized for performance. Show less

Buffalo, New York, United States

As a Delivery Driver, responsible for:Navigating the delivery area with care and efficiency to ensure prompt and timely deliveries to customers.Performing side tasks during downtime, including washing dishes, organizing delivery boxes, and managing garbage disposal to maintain a clean and orderly work environment.Demonstrated efficiency, professionalism, and expertise, leading to increased sales in the delivery department over a nine-year period.