Oscar Ramirez Email & Phone Number

Providence, RI, US

Foxborough (Foxboro), Massachusetts, United States

• Currently learning the deployment of patches and updates for efficient computer system maintenance.
• Committed to providing exceptional user support by addressing day-to-day challenges promptly and effectively.
• Actively expanding knowledge in identifying and mitigating security risks to safeguard organizational integrity.
• Passionate about continuous learning and leveraging technology to enhance operational effectiveness and security resilience.

Lincoln, Rhode Island, United States

• Assisted employees with troubleshooting Guide Wire applications Policy Center, Billing Center and Claim Center.
• Provided expert guidance to users on installing and configuring the Microsoft Authenticator application on their mobile devices, ensuring seamlessintegration with their account.
• Demonstrated proficiency in diagnosing and resolving issues related to VOIP phone hardware, software, and connectivity, optimizing employeeproductivity.
• Provided timely and efficient technical support to users by resetting passwords, troubleshooting login issues, and resolving account-relatedconcerns.

15 Lippitt Rd, Kingston, RI 02881

- Directed consultant workflow and strategically prioritized IT tasks to meet company objectives.- Conducted comprehensive training sessions for new consultants, ensuring proficiency in campus technologies.- Developed and refined qualification guidelines for consultants, ensuring alignment with the latest campus technologies.- Fostered seamless.

Kingston, Rhode Island, United States

- Administered the university's self-help wiki pages, ensuring accurate and up-to-date documentation for the university community.- Collaborated closely with various departments across the university to ensure timely availability of help documents for emerging technologies, facilitating smooth adoption and support for users

Kingston, Rhode Island

• Prepare weekly meetings dates and times, recruit students and organize events
• Propose ideas to expand the organization and integrate core values
• Prepare Freshman/Sophomore members to get a head start in their careers

15 Lippitt Rd, Kingston, RI 02881

- Provided comprehensive technology support to the campus community, encompassing networking, e-Campus, Sakai, and Office 365 Apps, serving over 18,000 users.- Authored detailed trouble tickets to effectively document user issues requiring escalation to other departments.- Utilized the web-based system Pinnacle to promptly escalate trouble tickets for.