Ensuring the retention and acquisition of contestable business energy customers via proactive and reactive phone and email sales. Ensuring sales, margin, market share and customer service objectives are achieved, through the identification, execution and fulfilment of sales leads, achievement of operational targets and delivery of proactive sales and marketing campaigns. Developing strong relationships with business customers to effectively negotiate contracts, cross sell additional products and identify new product and service extension opportunities for both existing and new customers to leverage customer value.

Resolve customers query the first time every time ‬Educating customers on available service ‬Continuously improving Customer Experience. ‬Addressing customer ‭ ‬concerns, investigating customer issues and ‭ ‬feeding ‭ ‬back ‭ ‬new ‬development/initiative opportunities. Identify opportunities for process improvement and implement as required and direc‬tedDevelop and sustain positive customer and intermediary relationships to encourage loyalty ‬Identify new product and service extension opportunities for both existing and new customers to leverage customer value

Optimised future bookings and ensured appointment complianceResolved customer inquiries via phone and email and achieved high customer satisfactionConducted outbound and inbound calls to existing and new customersHandled group bookings appointment organisation

Ran the spa reception desk for the day and ensured a 5 star experience for each clientOptimised future bookings and ensured appointment complianceMonitored and quickly responded to all client communication via the desk, phone and emailCoached junior team members and supervised a team of 8 therapistsHandled cash and credit transactionsMaintained a consistent and professional manner at all times

Daily check-ins/check-outsHandled reservation enquiries via email, face-to-face and phone.Cash and credit handlingSupervising the Housekeeping team and servicing guest roomsMonitored supply inventory and replenished stockMaintained high standards of cleanliness for all facilities and equipment

Managed and maintained excellent communication with customersDeveloped and maintained PPAP documentation for different customers including BMW, DAIMLERCollaborated with cross-functional teams to ensure PPAP requirements are metEnsured adherence to PPAP procedures and best practicesMaintained PPAP data and records

Initial Sampling Customer• Manage and maintain communication with customers in product design phase but also in case of series production (product modification, relocation), being responsible to satisfy their requirements following the internal regulations and policies (internal rules, quality policy, etc.)• Coordinate activities regarding PPAP, both internally and externally. • Preparation and review of PPAP documentation.• Obtain approval for PPAP’s in order to ensure the start of product serial production.• Coordinate product audits (according to VDA 6.5) Integrated Management Systems support• Assist in the implementation, development, maintenance and continuous improvement of the company’s Integrated Management Systems (IMS) to meet the standards of ISO9001, ISO14001 and ISO TS16949.• Check the effectiveness of the Integrated Management System and the implementation of the policies and procedures in the IMS to achieve company objectives.

• Managing B2B clients requests or issues.• Price comparisons and destination studies, research of hotels availability.• Preparation of key reports and statistics.• Providing administrative support to the contracting team by managing contracts in the operating system (iVector).• Data and records management.

• Achieving and exceeding sales objectives and customer expectations whilst adhering to company’s policies and procedures;• Establishing and improving customer relations.• Identifying customers needs and proposing the best solutions; Optimizing customers' account and proactive cross-selling and up-selling.• Promoting and selling Orange services and products.• Contacting existing customers to inform them about a product or service.• Making all necessary settings on phones, laptops or any other devices in order to maximize the utilization of data or voice services.

• Ensuring high levels of customer satisfaction through excellent sales service.• Maintaining outstanding store condition and visual merchandising standards. • Elaborating documents that were necessary for the store's activity.