Oana Duma Email and Phone Number

* I introduce orders in ERP(SAP and Alliance) ;* I create provisioning orders for hardware, software and services on the client's order basis ; * I manage customer relationship through providing daily operational support ;* I meet Customer's tools/ Follow up of the Customer's processes and procedures ;* I am in charge of management of all incoming requests/orders ;* I am in charge of management of backlog( orders and orders related requests) ;* I am adressing all written/verbal requests and complaints received from the Customer ;* I have to deal with improvement proposals/implementation ;* I communicate all relevant information and I ensure Costumer's satisfaction regarding the activitiy's scope

Besides the responsibilities that I had in Alcatel-Lucent:-I was in charge of registration and expedition of mail ;- I collected and registered the benefits papers necessary for reimbursement claims

* I ensured the direct management's assistance in realizing the administrative tasks of the ;* I prepared the monthly attendance of the employees ;* I ensured the integration in the work team of the new employees, including the request of access rights necessary for the day-to-day work of all employees ;* I ensured the interface for the activity of work protection ;* I was in charge of communicating all the department's problems to the people responsible ;* I was responsible with the demands for offer and provisioning orders in Mars(Alcatel-Lucent tool) for all the departments needs ;* I ensured the interface for internal and external business trips of the departments employees ; * I prepared various reports according to Human Resources and Management ;* I made the reception of invoices in SAP of the cost centre where my manager was in charge ;