Oana Munteanu Email and Phone Number

My role was a blend of different roles and responsibilities: Head of software development:Motivated by the demands of digitalization, I proactively identified and nurtured talent across diverse roles, from analysts to software developers. Through strategic talent acquisition and empowerment, I built and led a capable software development team.On a daily basis, I translated business requirements into strategic digital solutions by coordinating technical projects across multiple sites, domestically and internationally. Collaborating with various departments, I oversaw the entire Software Development Life Cycle (SDLC), defining project scope, creating timelines, allocating resources, coordinating stakeholders, and ensuring successful implementation of technical solutions.Additionally, I managed and developed a team of 3 junior developers, fostering teamwork, setting goals, and organizing tasks. I enhanced their skills and competencies while providing constant motivational support.As the Head of BI for 7 months, I also oversaw a team of 3 BI analysts, optimizing task allocation to deliver more valuable insights.As a project manager for various initiatives, I engaged in diverse activities across multiple departments:• Organized people engagement initiatives from ideation to implementation, measured ROI. Brand Ambassador program.• Undertook end-to-end recruitment for technical functions, partnering with assigned recruiters. Identified and developed talents within the organization.• Took operational lead for 2 local telesales projects.• Assessed and identified automation opportunities, measuring ROI• Third-party solutions implementation & contract management

Translating user requirements into functional code: designing, coding, testing, and debugging software applications for internal stakeholders using C#/.NET programming languages. Creating user manuals, deploying user training & demo sessions and providing operational support to final users during run mode.

Accredited trainer (COR 242401)Identifying training needs, testing & developing the training modules accordingly. Organizing and training delivery, follow-up to ensure know-how appropriation

I developed new campaigns/projects on Hermes, a call center software, utilizing T-SQL and SSIS packages. Additionally, I provided simultaneous support to more than 20 projects using the Hermes application.

Managed a team of 6 individuals responsible for reporting, including hiring, training, and developing team members, as well as effectively allocating resources to ensure the team's performance and timely delivery of services within SLAs (Service Level Agreements).Served as the interface between the IT Department and the production teams.

Providing strategic insights and recommendations based on the reports, contributing to data-driven decision-making, and collaborating with stakeholders to drive organizational performance and achieve business objectives.