Oussama Benkhadra Email & Phone Number

Data Analytics - Customer Relation Strategy - Business Intelligence - Enterprise Information ArchitectureExtensive experience implementing decisional and Customer Relationship solutions for Financial, Telecom, Market Research and Contact Center sectors. Proven capacity in conducting enterprise process diagnosis and setting up optimized business models (Marketing Campaign Optimization, Cross/up Sell, Customer life cycle value, churn analysis and customer scoring). Additional skills include strategic project management, mastering Information Systems analysis and deployment, leading and monitoring business and technical teams, professional user training and executive level reporting and communications.Specialties: Strategic analysis and studies, Project Management, Business Process Management, Information Systems Architecture, Customer Relationship Management (CRM), Business Intelligence and Decisional systems (Data Management et Datamining).