• Partnered with stakeholders and development teams, employing Agile principles to prioritize and deliver high-impact features in a dynamic commercial banking environment.• Managed tasks and collaboration through Trello, ensuring clear organization and visibility of project progress, task assignments, and deadlines across the cross-functional team to improve project management efficiency.• Utilized JIRA for end-to-end project management, including backlog grooming, sprint planning, and… Show more • Partnered with stakeholders and development teams, employing Agile principles to prioritize and deliver high-impact features in a dynamic commercial banking environment.• Managed tasks and collaboration through Trello, ensuring clear organization and visibility of project progress, task assignments, and deadlines across the cross-functional team to improve project management efficiency.• Utilized JIRA for end-to-end project management, including backlog grooming, sprint planning, and real-time reporting, enhancing transparency and cross-functional team collaboration by 30%.• Produced detailed Functional Requirement Documents (FRDs) to articulate project scopes and align technology solutions with commercial banking needs.• Developed System Requirement Specifications (SRS) and created BPMN (Visio) diagrams to model complex workflows, clearly representing the wire transfer system’s processes and facilitating smoother communication across technical and business teams.• Integrated JSON scripting to enhance seamless data exchange across banking systems, improving transaction speed by 12%. Reduced wire transfer errors by automating manual processes.• Conducted comprehensive SWOT analysis to identify key areas for system improvements, leveraging insights to implement strategic changes that optimized cloud-based data management processes.• Spearheaded process-change control initiatives by optimizing workflows to meet regulatory compliance with Sarbanes-Oxley (SOX) requirements, implementing robust internal controls and procedures to safeguard financial integrity and mitigate risks effectively.• Conducted user acceptance testing (UAT) for commercial banking applications, ensuring meeting end-user needs and aligning with business objectives.• Leveraged Google Analytics to track customer interaction with the online wire transfer portal, providing actionable insights that informed UI/UX improvements and increased user engagement. Show less

• Effectively facilitated requirements gathering and backlog refinement sessions with technical and non-technical stakeholders, translating business needs into over 150 detailed user stories using JIRA and Confluence, ensuring alignment with Agile best practices.• Analyzed and documented As-Is and To-Be processes, refining user stories and epics with the Product Owner to align with stakeholder needs, while ensuring adherence to best practices and high-quality standards.• Led a… Show more • Effectively facilitated requirements gathering and backlog refinement sessions with technical and non-technical stakeholders, translating business needs into over 150 detailed user stories using JIRA and Confluence, ensuring alignment with Agile best practices.• Analyzed and documented As-Is and To-Be processes, refining user stories and epics with the Product Owner to align with stakeholder needs, while ensuring adherence to best practices and high-quality standards.• Led a comprehensive retail analytics project utilizing MS Power BI to segment customer and SRS data, delivering actionable insights that enabled swift, data-driven business decisions.• Optimized supply chain management operations using D365 F&O by executing SQL queries for data manipulation, improving inventory accuracy and stock availability.• Developed and optimized APIs (SOAP, RESTful services), enhancing system integration and data exchange, which improved overall performance and functionality.• Used Visio to create process flowcharts and Swimlane diagrams, providing clear visual representations of workflows for better team understanding of the project scope and big picture.• Supported testing efforts by maintaining an updated requirements traceability matrix, ensuring that each user story aligned with test cases and acceptance criteria.• Managed project timelines and resources using JIRA and MS SharePoint for documentation, ensuring seamless communication of project status and updates across teams. Show less

• Worked closely with Business, Dev team, QA, and Vendor teams in SDLC phases, ensuring project milestones were completed according to the Waterfall model.• Created BRDs, technical documents, test cases, and wireframes mockups during the early stages, thoroughly documenting requirements and designs before moving to development.• Utilized Salesforce Lightning for development, working on standard objects like Accounts, Contacts, Opportunities, and Cases, ensuring alignment with documented… Show more • Worked closely with Business, Dev team, QA, and Vendor teams in SDLC phases, ensuring project milestones were completed according to the Waterfall model.• Created BRDs, technical documents, test cases, and wireframes mockups during the early stages, thoroughly documenting requirements and designs before moving to development.• Utilized Salesforce Lightning for development, working on standard objects like Accounts, Contacts, Opportunities, and Cases, ensuring alignment with documented specifications and enhancing user experience with the updated interface.• Performed Requirement analysis, Impact analysis, and GAP analysis during the requirements phase, conducting formal sessions with Business Stakeholders and IT teams (Dev, Production Support, QA) to finalize all project needs upfront.• Provided design solutions within Salesforce Lightning by using workflows, process builder, email alerts, and validation rules, ensuring that each solution was aligned with predefined business needs and passed through formal review stages.• Executed data analysis as part of the requirements phase, working with database and BI teams to define data needs and run SQL queries, supporting development and reporting activities.• Used Visio for process mapping and Swimlane diagrams to document workflows, ensuring that all processes were clearly defined before proceeding to the next phase of development testing.• Optimized inventory management through D365 F&O integration, increasing stock accuracy by 20% Show less

• Developed user stories in JIRA for Dynamics 365 F&O supply chain modules (inventory management, procurement), ensuring clear understanding and execution of business requirements across cross-functional teams.• Facilitated Agile ceremonies including daily stand-ups, sprint planning, demos, retrospectives, and product backlog refinement, ensuring continuous progress and team alignment.• Created comprehensive system documentation for the Aetna Quote Enroll system, outlining… Show more • Developed user stories in JIRA for Dynamics 365 F&O supply chain modules (inventory management, procurement), ensuring clear understanding and execution of business requirements across cross-functional teams.• Facilitated Agile ceremonies including daily stand-ups, sprint planning, demos, retrospectives, and product backlog refinement, ensuring continuous progress and team alignment.• Created comprehensive system documentation for the Aetna Quote Enroll system, outlining functionalities, workflows, and integration requirements to ensure alignment between business needs and technical implementation.• Leveraged complex SQL queries to extract, clean, and analyze healthcare data, generating insights that drove a 12% reduction in operational costs by identifying process inefficiencies.• Collaborated with IT teams to extract, clean, and preprocess data from EHR systems such as EPIC and patient portals, ensuring compliance with HIPAA.• Assisted in the integration of FHIR, Claims Files (EDI 834 & 837), and API services to ensure the interoperability of healthcare data and compliance with CMS/DHS (Medicare/Medicaid) requirements.• Supported the implementation team by providing Tableau training and guiding dashboard deployment, integrating with electronic health records (EHRs) and healthcare information exchange (HIE) platforms for improved decision-making.• Configured Salesforce dashboards and reports for various user profiles, enabling better utilization of Salesforce as a tool for sales and customer management.• Managed ServiceNow ticketing system for incident, problem, change, and request management, improving overall operational efficiency and issue resolution. Show less

• Led Joint Application Development (JAD) sessions to gather requirements, aligning stakeholders across departments to design a user-friendly form that streamlined patient interactions and increased accessibility.• Collaborated with cross-functional teams (legal, compliance, and IT) to ensure the patient assistance program met regulatory and business requirements while improving patient outcomes.• Streamlined the documentation of functional and non-functional requirements in JIRA… Show more • Led Joint Application Development (JAD) sessions to gather requirements, aligning stakeholders across departments to design a user-friendly form that streamlined patient interactions and increased accessibility.• Collaborated with cross-functional teams (legal, compliance, and IT) to ensure the patient assistance program met regulatory and business requirements while improving patient outcomes.• Streamlined the documentation of functional and non-functional requirements in JIRA, reducing feedback loops and accelerating project timelines by 10%.• Utilized Microsoft Project to plan and track project milestones, resulting in a 15% faster delivery of the form and more efficient resource management.• Conducted GAP analysis to identify system improvements and areas for operational enhancement, leading to more efficient workflows and reduced processing times.• Performed detailed data analysis using MS Excel, presenting insights that informed decision-making and helped improve patient service delivery.• Developed data visualizations in Tableau and Power BI to track patient program metrics, providing leadership with real-time insights to drive strategic decision-making. Show less