Ellen Swisher

Ellen Swisher Email and Phone Number

Customer Success Executive @ Luma Health
New York, NY, US
Ellen Swisher's Location
New York City Metropolitan Area, United States, United States
Ellen Swisher's Contact Details

Ellen Swisher personal email

Ellen Swisher phone numbers

About Ellen Swisher

Enthusiastic customer success manager and former nurse on a mission to improve digital health access and outcomes for all. My skills include: - Communicating the value of your product to deliver a best-in-class customer experience- Highly motivated to drive retention, growth, customer engagement and customer satisfaction- Effortlessly responding to customer needs and requests to build a relationship as a trusted advisor- Detail and process oriented with a passion for proactive efficiency- Cross-functional team player who thrives in a fast-paced environmentProficiencies:- Salesforce- Excel- SQL- Tableau- Snowflake

Ellen Swisher's Current Company Details
Luma Health

Luma Health

View
Customer Success Executive
New York, NY, US
Website:
lumahealth.io
Employees:
188
Ellen Swisher Work Experience Details
  • Luma Health
    Customer Success Executive
    Luma Health
    New York, Ny, Us
  • Thrive Commerce
    Customer Success
    Thrive Commerce Aug 2023 - Present
    Philadelphia, Pa, Us
  • Birthtracks
    Clinical Consultant
    Birthtracks Aug 2023 - Jan 2024
  • Zocdoc
    Manager Of Enterprise Customer Success
    Zocdoc Mar 2023 - Jul 2023
    New York, Ny, Us
    Manager of 11 individual contributors. Team book of business comprised of Health System and large enterprise clients contributing $20M+ annual revenue. Lead weekly 1:1s and team meetings, identifying areas of opportunity for team members and developing coaching plans. Developed team upskill trainings and resource hub. Collaborated with cross-functional teams, including sales, implementation, marketing, product, and engineering for overall team and organizational success.Proficient in Excel, SQL, Snowflake, Salesforce
  • Zocdoc
    Senior Enterprise Customer Success Manager
    Zocdoc Feb 2022 - Mar 2023
    New York, Ny, Us
    Managed book of business of Health System and large, venture-backed enterprise clients achieving $6M+ annual revenue. Presented client performance monthly to director and Vice President level client contacts - including data analysis to promote client growth and the identification of optimization opportunities to increase monthly spend and ensure client retention. Project managed client expansion and growth, while identifying and improving inefficiencies across cross-functional teams. Recognized with Patient's First Award for Q4 performance. Lead and developed trainings for peers, including those focused on Excel, SQL, and Snowflake. Served as parental leave coverage for direct manager in Q4 2022, leading weekly 1:1s with peers. Consistently achieved 120%+ of personal target.
  • Zocdoc
    Enterprise Client Success Manager
    Zocdoc Nov 2020 - Feb 2022
    New York, Ny, Us
    Managed and developed relationships with large enterprise and Health System clients, bringing in over $2M+ in annual revenue. Revamped client onboarding processes to improve speed and accuracy for expansions, project managing client growth. Collaborated with sales, implementation and account management teams. Identified areas of opportunities for clients and pitched adjustments to client set up to improve client satisfaction and increase revenue.
  • Zocdoc
    Customer Success Manager
    Zocdoc Aug 2020 - Nov 2020
    New York, Ny, Us
    Onboarding specialist for mid-market enterprise groups. Managed 10+ projects concurrently, through initial implementation and 30 days launch. Focused on account feature adoption and maximizing roster penetration.
  • Zocdoc
    Customer Success Associate
    Zocdoc Jul 2018 - Aug 2020
    New York, Ny, Us
    Served as onboarding specialist for new clients to the Zocdoc marketing platform. Focused on utilization of full-spectrum of product offerings, upselling, and account optimization for maximum results. Managed portfolio of 60-90 clients at a time, through first initial 30 days on the platform.
  • New Canaan Public Schools
    Special Education
    New Canaan Public Schools Sep 2017 - Jun 2018
    Provided educational and behavioral support for several special education students, K-4.
  • The Leukemia & Lymphoma Society
    Special Events Campaign Specialist
    The Leukemia & Lymphoma Society Jun 2015 - Sep 2017
    Rye Brook, Ny, Us
    I partnered with local supporters, families, and businesses to plan events and campaigns to raise funds for blood cancer research and patient programs. Lead fundraising campaigns including galas (300+ attendees), live and silent auctions, online fundraising campaigns, and indoor cycling events. Total portfolio brought in $400K+ annual revenue. Served as primary project manager on multiple $100K+ development campaigns. Direct supervisor of team Campaign Assistant.
  • The Leukemia & Lymphoma Society
    Special Events Campaign Assistant
    The Leukemia & Lymphoma Society Feb 2015 - Jun 2015
    Rye Brook, Ny, Us
  • University Of Missouri Health Care
    Dept Of Family Medicine - Admin. Assistant
    University Of Missouri Health Care 2010 - 2014
    Columbia, Missouri, Us
    Departmental support for Family Medicine Residency program - including staff, attending physicians and residents. Prepared materials for conferences and residency recruitment season.

Ellen Swisher Skills

Nursing Social Media Event Planning Critical Thinking Clinical Research Public Speaking Nonprofits Powerpoint Medical Terminology Customer Service Microsoft Excel Teamwork Data Analysis Facebook Philanthropy Research Time Management Leadership Social Networking Patient Education Project Management Patient Safety Bls Community Outreach Microsoft Powerpoint Pediatric Nursing Campaign360 Fundraising

Ellen Swisher Education Details

  • University Of Missouri-Columbia
    University Of Missouri-Columbia
    Nursing

Frequently Asked Questions about Ellen Swisher

What company does Ellen Swisher work for?

Ellen Swisher works for Luma Health

What is Ellen Swisher's role at the current company?

Ellen Swisher's current role is Customer Success Executive.

What is Ellen Swisher's email address?

Ellen Swisher's email address is oc****@****ail.com

What is Ellen Swisher's direct phone number?

Ellen Swisher's direct phone number is +157399*****

What schools did Ellen Swisher attend?

Ellen Swisher attended University Of Missouri-Columbia.

What skills is Ellen Swisher known for?

Ellen Swisher has skills like Nursing, Social Media, Event Planning, Critical Thinking, Clinical Research, Public Speaking, Nonprofits, Powerpoint, Medical Terminology, Customer Service, Microsoft Excel, Teamwork.

Who are Ellen Swisher's colleagues?

Ellen Swisher's colleagues are Ivan Viragine, Dawson Riggs, Blake Cain, Yuri Straccioni, Matheus Coutinho Cavalcante, Aman Kejriwal, Malcolm Nunley.

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