Ellen Swisher work email
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Enthusiastic customer success manager and former nurse on a mission to improve digital health access and outcomes for all. My skills include: - Communicating the value of your product to deliver a best-in-class customer experience- Highly motivated to drive retention, growth, customer engagement and customer satisfaction- Effortlessly responding to customer needs and requests to build a relationship as a trusted advisor- Detail and process oriented with a passion for proactive efficiency- Cross-functional team player who thrives in a fast-paced environmentProficiencies:- Salesforce- Excel- SQL- Tableau- Snowflake
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Customer Success ExecutiveLuma HealthNew York, Ny, Us -
Customer SuccessThrive Commerce Aug 2023 - PresentPhiladelphia, Pa, Us -
Clinical ConsultantBirthtracks Aug 2023 - Jan 2024 -
Manager Of Enterprise Customer SuccessZocdoc Mar 2023 - Jul 2023New York, Ny, UsManager of 11 individual contributors. Team book of business comprised of Health System and large enterprise clients contributing $20M+ annual revenue. Lead weekly 1:1s and team meetings, identifying areas of opportunity for team members and developing coaching plans. Developed team upskill trainings and resource hub. Collaborated with cross-functional teams, including sales, implementation, marketing, product, and engineering for overall team and organizational success.Proficient in Excel, SQL, Snowflake, Salesforce -
Senior Enterprise Customer Success ManagerZocdoc Feb 2022 - Mar 2023New York, Ny, UsManaged book of business of Health System and large, venture-backed enterprise clients achieving $6M+ annual revenue. Presented client performance monthly to director and Vice President level client contacts - including data analysis to promote client growth and the identification of optimization opportunities to increase monthly spend and ensure client retention. Project managed client expansion and growth, while identifying and improving inefficiencies across cross-functional teams. Recognized with Patient's First Award for Q4 performance. Lead and developed trainings for peers, including those focused on Excel, SQL, and Snowflake. Served as parental leave coverage for direct manager in Q4 2022, leading weekly 1:1s with peers. Consistently achieved 120%+ of personal target. -
Enterprise Client Success ManagerZocdoc Nov 2020 - Feb 2022New York, Ny, UsManaged and developed relationships with large enterprise and Health System clients, bringing in over $2M+ in annual revenue. Revamped client onboarding processes to improve speed and accuracy for expansions, project managing client growth. Collaborated with sales, implementation and account management teams. Identified areas of opportunities for clients and pitched adjustments to client set up to improve client satisfaction and increase revenue. -
Customer Success ManagerZocdoc Aug 2020 - Nov 2020New York, Ny, UsOnboarding specialist for mid-market enterprise groups. Managed 10+ projects concurrently, through initial implementation and 30 days launch. Focused on account feature adoption and maximizing roster penetration. -
Customer Success AssociateZocdoc Jul 2018 - Aug 2020New York, Ny, UsServed as onboarding specialist for new clients to the Zocdoc marketing platform. Focused on utilization of full-spectrum of product offerings, upselling, and account optimization for maximum results. Managed portfolio of 60-90 clients at a time, through first initial 30 days on the platform. -
Special EducationNew Canaan Public Schools Sep 2017 - Jun 2018Provided educational and behavioral support for several special education students, K-4.
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Special Events Campaign SpecialistThe Leukemia & Lymphoma Society Jun 2015 - Sep 2017Rye Brook, Ny, UsI partnered with local supporters, families, and businesses to plan events and campaigns to raise funds for blood cancer research and patient programs. Lead fundraising campaigns including galas (300+ attendees), live and silent auctions, online fundraising campaigns, and indoor cycling events. Total portfolio brought in $400K+ annual revenue. Served as primary project manager on multiple $100K+ development campaigns. Direct supervisor of team Campaign Assistant. -
Special Events Campaign AssistantThe Leukemia & Lymphoma Society Feb 2015 - Jun 2015Rye Brook, Ny, Us -
Dept Of Family Medicine - Admin. AssistantUniversity Of Missouri Health Care 2010 - 2014Columbia, Missouri, UsDepartmental support for Family Medicine Residency program - including staff, attending physicians and residents. Prepared materials for conferences and residency recruitment season.
Ellen Swisher Skills
Ellen Swisher Education Details
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University Of Missouri-ColumbiaNursing
Frequently Asked Questions about Ellen Swisher
What company does Ellen Swisher work for?
Ellen Swisher works for Luma Health
What is Ellen Swisher's role at the current company?
Ellen Swisher's current role is Customer Success Executive.
What is Ellen Swisher's email address?
Ellen Swisher's email address is oc****@****ail.com
What is Ellen Swisher's direct phone number?
Ellen Swisher's direct phone number is +157399*****
What schools did Ellen Swisher attend?
Ellen Swisher attended University Of Missouri-Columbia.
What skills is Ellen Swisher known for?
Ellen Swisher has skills like Nursing, Social Media, Event Planning, Critical Thinking, Clinical Research, Public Speaking, Nonprofits, Powerpoint, Medical Terminology, Customer Service, Microsoft Excel, Teamwork.
Who are Ellen Swisher's colleagues?
Ellen Swisher's colleagues are Ivan Viragine, Dawson Riggs, Blake Cain, Yuri Straccioni, Matheus Coutinho Cavalcante, Aman Kejriwal, Malcolm Nunley.
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