Octavia Mcwilliams Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Mortgage expert

Charlotte, North Carolina, United States

-Onboard new customers and optimize processes to provide a best-in-class customer experience.-Serve as the point of contact for all customer communication and education.-Collaborate with engineering, accounting, product, and sales to resolve issues and facilitate communications.-Prepare and conduct onboarding sessions ensuring clients understand our customer facing systems and all needs are being met.-Measure, track, and analyze results to optimize onboarding process, customer retention, and meet quarterly customer revenue targets.-Provided excellent communication with current clients through email and phone conversation.-Optimized customer accounts for best possible service, while mitigating cost.

Charlotte, North Carolina Area

• Responsible for training and onboarding new bartenders while keeping current bar staff educated on new menu items, and daily specials.• Managed bar area including menu updates, inventory, and high-quality customer relationships to increase restaurant value.• Provided a balance of customer retention while upholding a standard of client satisfaction.• Maintain quality satisfaction records, constantly seeking new ways to improve customer experience.

Charlotte, North Carolina, United States

• Managed multiple tasks including making necessary upgrades to reservation lists, and distributing daily customer satisfaction surveys. • Oversaw support staff while also upselling guest rooms and hotel promotions.• Called guests to make necessary upgrades to reservation list • Responsible for monitoring customer satisfaction scores across all departments.• Responsible for providing insight and feedback on how to improve customer satisfaction.