• Developed enterprise level dashboards such as the telehealth and virtual healthdashboard, patient portal dashboard, and other operational reports. These were used by leadership and over 300 business users during COVID-19 response to track critical metrics such as telehealth utilization, provider engagement, access, patient/provider experiences, patient portal enrollment and usage• As part of the cross-functional Tableau rollout team, deployed the Tableau blueprint and created processes for development and productionalizing solutions• Additionally helped create the enterprise visualization style guide, iconography, dashboard templates, community platforms, and documentation portal• Created and deployed a new process for Stanford Health Care’s visualization development which included new standards, design sessions, and viz reviews• Assisted in data governance initiatives by identifying metric data discrepancies among existing solutions and remediated by standardizing the definitions across enterprise solutions

• Collaborated with other organizations to ensure our data mappings aligned accurately for health information exchange• Resolved compliance cases involving inaccurate data mapping by analyzing CCDs, comparing mappings, and adjusting weights for matching criteria• Analyzed dictation data for over 200 providers and identified workflow deficiencies; developed scripts to automate workflows and reduce time spent in charting • Automated Epic-Haiku registration, which reduced user registration time from 3 days to 1 minute. This also reduced staffing by 75% at medical resident onboarding• Resolved monthly outages for an enterprise contact center application, which saved the organization a $50k+ cost for a new server and license• Trainer and analyst for Nuance Dragon and specialty clinical applications• Conduct vendor and product evaluations for specialty clinic application intake process

• Collaborated with the product team on a claim denials prevention use case• Implemented a local instance of OpenEMR and created clinical scenarios for testing of AYASDI predictive analytics platform• Created an interface to allow patient data exchange between OpenEMR and AYASDI platform using industry standards and validated its fit with business needs

• Coordinated training and support projects during implementation of electronic health records (EHR) and scribe programs in hospitals and clinics across the United States• Developed training modules for Epic support staff, detailing clinical workflow• Minimized employee turnover rate through effective classroom and on-site training for newly hired trainees using Epic and other EHRs. Training pertained to the scribe role, medical terminology, clinical workflow, and HIPAA• Maintained quality control by auditing medical charts and discussing deficiencies with emergency room medical directors. Performance deficiencies were addressed through remedial focused training• Created content for new training modules, manuals, and set guidelines to improve performance and quality

• Contributed to implementation of scribe program and EMR at Sutter General and Sutter Memorial Hospital• Assured quality control at hospital sites for scribe-completed physician charts• Facilitated transition of paper documentation to EHR by supporting scribes, physicians, nurse practitioners, and physician assistants using EHR on “go live” date