Ourania Haviaridis Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Lead technical teams to deliver a first class digital experience for clients. The program also required a review of the architecture and application landscape in order to decommission and simplify. The business driven program has enabled a better way for clients to know where they stand via a short and efficient online claim check. View the end result via https://www.slatergordon.com.au/personal-injury/workers-compensation/claim-check/nowThe role required collaboration between internal and external teams and utilised cloud based solutions including Salesforce Lightning and integration with on premise platforms, including MatterSphere.

Melbourne, Australia

Lead the Service Management team ensuring clear accountabilities for the defined processes and rolesImplement and deliver IT KPI’s and individual performance plans for growth and developmentOwn the applications portfolio including Salesforce, ServiceNow, Workplace and SharePoint/IntranetManagement and support of all ITIL processes including Incident and Request, Problem and KnowledgeManage and lead the Risk and Security management forum for the IT GroupSuccessfully deployed ServiceNow and core ITSM functions for Australia and UK business

Melbourne, Australia

Melbourne Area, Australia

An Australian energy company listed on the ASX, operating three key energy networks in Victoria (electricity transmission, distribution and gas distribution). EBS was absorbed by AusNet Services in 2014 which provided me with the opportunity to lead Service Delivery for ICT.- Manage a team of 3 Coordinators (Metering, Business Services, Corporate)- Responsible for the delivery of ICT services for approximately 3,000 employees.- Responsible for the delivery of 40 key SLA targets- Compile and present the monthly performance brief - Operate in accordance with the AEMO regulatory body

Docklands, Melbourne

- Supporting AusNet Services in accordance with the IT Services Agreement.- Provide Project Managers support in planning and developing Change Communications- Lead the engagement with the business stakeholders across Incident and Problem Management- Provide support in documenting and distributing technical information on key issues- Present Weekly and Monthly Reporting on key SLA's and KPI's

Forest Hill, Melbourne

- Defined and implemented strategic initiatives and policy changes which contributed to the coverage and sales growth of both Software and Hardware Enterprise business streams.- Provided consulting to the APJ region across HP’s Enterprise business for key process initiatives implemented in ANZ.- Successfully designed and delivered a key Project in support of the HP Software Business as part of Lean Six-Sigma Green Belt Certification (Project deployed across APJ region).- Provided country expertise to the APJ region in developing the implementation process for the Front-End Reengineering project for South Pacific Business Operations. - Led the Centre of Excellence Transaction (COE) training program as part of a business strategy over a twelve-month period.The last 4.5 years I have focused on an Australian customer base; however, I have been fortunate to have a plethora of opportunities to deliver key strategic business communications and service improvements alongside like-minded professionals across Asia-Pacific; Japan; Americas; and Europe. Hewlett-Packard Singapore (based 1 week)Traveled to Singapore to present a best practice operating model for the Value Order Management team (Australia and New Zealand). Liaised with Asia-Pacific Senior Executives to work shop and identify strategic cost saving opportunities.Hewlett-Packard India (based 3 weeks)Traveled to India to implement a re-engineering project which included designing an operating model for HP's Enterprise Business. Established key relationships including working with new teams to instill confidence, passion and focus to achieve a set of outcomes within a specific time frame.

- Ensured all deal escalations were managed effectively to prevent any limitations to sales support during month end commitments.- Conducted monthly sales workshops to continually educate Sales Executives on the quote and ordering processes in line with the sales models.- Developed quarterly presentations for regional and worldwide stakeholders on complex business models and process flows.- Managed key relationships and activities with vendors including Avnet Technology Solutions, Data#3, Frontline, Ingram Micro, Southern Cross; in the delivery of both HP Software and Enterprise Solutions.

Point Cook, Melbourne

- Developed a loyalty program to reward existing customers and increase revenue opportunities from online customers.- Designed and implemented a membership drive using social media tools which brought in over 700 new members over a one month period.- Designed and developed the layout of publications for members, including catalogues, newsletters, pricelists, images, monthly leaflets and promotions.- Monitored the website on a daily basis and tested both the functionality and accessibility of the data and ordering system- Implemented and coordinated the delivery of product packs for charitable auctions and key community events

Bachelor Of Arts/Business Marketing, Media And Communications

Certification, Human Resources Management And Services, Certified

Activities and Societies: New Manager Course

Information Technology Systems, Computer Systems