Christopher Scott Email & Phone Number

Columbus, Oh, Us

Commercial handling of moderate to complex losses involving excess/surplus lines business.

Westerville, Oh

Provide behind-the-scenes support and investigate the unique demands of complex claim situations. Process up to eight claims submitted by policyholders per day for personal and commercial lines of insurance. Promptly and accurately handle claims to conclusion directly with insured member.• Investigate loss, evaluate and report damage, and settle claims up to $100,000.• Determine available coverages under policy and applicable endorsements.• Manage 3rd party vendors to assist with evaluating structural, content, or any business income loss.• Close all claim investigations with full and appropriate documentation.• Contribute to continual improvement and growth of commercial department by finding financial savings opportunities.• Lead meetings and develop business strategies to enhance customer service and retain customers.• Coach co-workers on new systems including Guidewire, Cisco Ip Communicator, and Skype.• Coach, mentor, and provide feedback new hires and less tenured associates including open/closed file reviews and live coverage discussions to determine property coverage application for losses.

Reporting to Claims Leader, collaborated with policyholders, claimants, agents, and adjusters throughout process. Teamed with internal departments to identify fraud and subrogation instances.• Conducted settlement negotiations with claimants, carriers and policy holders.• Determined coverage limits and reserve amounts; researched court decisions and company policy.• Initiated and conducted follow-ups with associated parties of claims cases.• Delivered positive customer service experience to all internal, external, current and prospective Nationwide customers.• Submitted administrative reports as required.• Channeled potential sales opportunities to suit the customer or potential customer needs.

Dublin, Ohio

Manage 100-200 daily claims accounts. Handle accounts with high delinquent balances prior to sending them to an outside agency for administration.• Collected and posted customer payments to resolve outstanding invoices.• Managed executive and outsourcing relations with UPS Freight sales and regional managers.• Participated in special collections project to resolve complex third party logistics accounts.• Assisted high value customers to resolve account billing disputes.• Assisted new account holders in account management and facilitate on-boarding of new customers.• Member of the New Hire Mentorship Program; provided training to reinforce systems, process, communication, and customer service procedures.• Received Employee of the Month award for superior service four times in two years competing with over 500 employees.Payment Processing/Administrative Support Team MemberMember of credit card and payment processing and dispute resolution team. Generated, processed, and recorded payments accurately, timely, and efficiently.• Provided outstanding customer service to UPS customers on behalf of NCO.• Ran updated customer statements to support sales managers and customers and identify disputes and outstanding balances.• Resolved business to business (B2B) accounts receivable disputes on behalf of UPS to satisfaction of client and vendor (UPS). • Entered credit card and check by phone payments for customers and companies utilizing UPS Freight services.• Located and updated contact information for customers using UPS Freight.

Columbus, Ohio

Assisted customers with applying for Life and Health insurance and/or upgrading existing coverage to meet personalized needs. Ensured a high level of service and satisfaction while matching client needs to products and services. • Conducted outbound calls, responded to inbound calls, set appointments, and reviewed policies.• Managed all aspects of sales process including managing leads, scheduling appointments, and visiting with customers.• Distributed benefits on behalf of American Income to union members and/or their families.• Contributed to team environment by supporting peer associates in meeting sales and growth goals.