Omer Khalid Cheema Email & Phone Number

• Coordinate, organize, and supervise several projects, ensuring efficient workflow and timely completion.• Engage with account managers in project initiation meetings and deliver regular updates on project advancement.• Build and manage project teams while fostering strong partnerships with vendors.• Adhere strictly to quality assurance protocols and maintain professional communication with clients.• Oversee client review procedures and assist in sales efforts when acquiring new clients.

• Primarily responsible for the core financial settlements, reporting operations of all clients across multiple payment Networks i.e MC, VISA, AMEX, DISCOVER, etc.• Providing Support to the company’s external and internal clients on technical issues of transaction processing. The scope of work includes classification of issues and bugs, resolving them at complex configuration level, and escalating through documentation to Engineering Teams.• Effective resolution of product-related queries associated with business clients.• Generation of application data and business reports and their deliverance to clients to meet the SLA and OLA.• Execute the knowledge of Settlement lifecycle and Payment Processing Industry for smooth and effective financial processing.• Handling Client calls for product information & Technical support.

Pakistan

Level 2 TeamProduct Support, Settlement and Service Delivery

Pakistan