Omer Khalid Cheema Email & Phone Number

• Coordinate, organize, and supervise several projects, ensuring efficient workflow and timely completion.
• Engage with account managers in project initiation meetings and deliver regular updates on project advancement.
• Build and manage project teams while fostering strong partnerships with vendors.
• Adhere strictly to quality assurance protocols and maintain professional communication with clients.
• Oversee client review procedures and assist in sales efforts when acquiring new clients.

• Primarily responsible for the core financial settlements, reporting operations of all clients across multiple payment Networks i.e MC, VISA, AMEX, DISCOVER, etc.
• Providing Support to the company’s external and internal clients on technical issues of transaction processing. The scope of work includes classification of issues and bugs, resolving them at complex configuration.
• Effective resolution of product-related queries associated with business clients.
• Generation of application data and business reports and their deliverance to clients to meet the SLA and OLA.
• Execute the knowledge of Settlement lifecycle and Payment Processing Industry for smooth and effective financial processing.
• Handling Client calls for product information & Technical support.

Pakistan

Level 2 TeamProduct Support, Settlement and Service Delivery

Pakistan