Olga Romanova Email & Phone Number

Zagreb, Croatia

Тбилиси, Грузия

Strikers Inc. is a modern development company, which produce football game for playing consoles. It's a part of Vizor group.I joined the team on the beginning of office operation in Tbilisi.My main responsibilities are: -Supporting office and employees-Event management-Financial planning and reporting-Supplier relationship management

St Petersburg, St Petersburg City, Russia

River Palace hotel is an amazing facility that was descendant of the Marriott hotel in Saint Petersburg, therefore contained the same corporate policies and programs.During my time there I lead the team of 10 people(receptionists, concierges, telephone operators, office clerks), I managed scheduling and organisational charts, but my main goal was to create a great atmosphere and positive attitude in my team, so they can evince it to our guests.I did a lot of cross-departmental communication and coordination, made a financial plan for my department and conducted reporting within other departments.Big part of my job was also customer feedbacks management and VIP guest relations. I'm proud to say, that during my time with River Palace, hotel Booking.com ranking was 9.8.I left this job due to an unexpected circumstance as I was forced to move.

Санкт-Петербург, Санкт-Петербург, Россия

"Nasha Zabota" is top branded one of the best in the city medical facility for all social and age groups, beautiful and cozy home for more than 100 elderly people.I've started my journey with them in 2014 and helped the company to open their first facility, which only fitted 8 residents. In 2019 I was already working on opening of a new branch and preparation for consolidation of 2 companies (medical and social parts of the business). During this time company expanded from 8 residents to more them 100, opened a brand new medical center and grew from 10 employees to more than 150.For a long period of timeI was an external advisor for them, and finally in 2018 joined the team for an on-site position.During my time in this company I was open to a lot of possibilities and options to fulfil my working potential, such as:-Leading the team of 12 people-Recruitment and headhunting -Scheduling and time tables preparations-Financial planning, working closely with financial department -Personal contact with all VIP patients-Complex problem solving-Negotiations with foreign investors-Conducting trainings for the employees -Supplier relationship management-Advertising campaign preparation for 2 branches -Paperwork preparation for the government funding-Customer feedback management-Formulation and implementation of SOP for all of the departments

Санкт-Петербург, Санкт-Петербург, Россия

I've started this job as a receptionist without any FO background and was promoted to Assistant FO manager within 6 month. I believe my strong personal skills and motivation to work helped a lot in this fast growth.I also was a guest loyalty program ambassador (of all hotel chain) which imposed additional tasks on me, such as special trainings for all hotel employees, rooms preparation for a certain members, guest relations management etc.As an Assistant FO managerI covered:-Training and motivation of the employees -Scheduling and time tables preparations-Cash operations procedure-Cross-departmental communication and coordination-Resolving problems and conflict situations-Coordinating groups up 250 people-Creating warm and amicable atmosphere for both guests and employees

Санкт-Петербург, Санкт-Петербург, Россия

Park Inn"Pulkovskaya" was the biggest business and leisure events facility in Saint Petersburg in 2015.During my time in Park Inn the hotel "Park Inn Airport Pulkovo" was opened nearby and I also was covering events in that hotel. My biggest event was 2 days seminar for 300 employees of an air ventilation company, who not only participated events, but also lived, eat and banquet within a hotel. What else did I do on this job?-Execution of events with a budget up to 25 000$-Daily and weekly reporting-Documents management-Client-oriented workflow-Conduction of educational trainings

Bachelor'S Degree, International Hospitality Management, 3.5 Gpa

Activities and Societies: Main organiser of a conference “200 years of Swiss consular presence in Saint Petersburg”Graduation Thesis.

High School Diploma