Olga Andreichik Email & Phone Number

Helsinki Area, Finland

- Conducted research and created overall product concept of the first AI based solution (PoC) for call centers that was very well received during sales presentations and demos;- Defined the strategic roadmap and vision for both assisted and self-care channels; - From Zero to Launch: oversaw overall product strategy, managed implementation and launched mobile App that offers one stop solution for users of mobile operators- Led over 100 Product launch demos and pre-sales activities as well as worked closely with the Sales and Marketing Department; - Partnered closely with internal and external stakeholders to define product requirements and success metrics;- Drove execution and implementation with cross functional teams;- Led international team consisting of architect, developers, UX/UI designer successfully delivering different applications.

Helsinki Area, Finland

As Product Owner (Sales and Care Toolbox):- Was responsible for transforming product vision into backlog items.- Managed product backlog: creating user stories for the component, ensuring that team backlog is visible, transparent, and clear to all stakeholders;- Managed priorities: making trade off between scope and dates;- Oversaw development stages: taking active part in planning, refinement, review and sprint demo.- Was responsible for communicating with different stakeholders: customer programs, product managers, other scrum teams, and other internal stakeholders;As Senior Business Analyst: - Elicited customer needs, defining customer requirements; - Analyzing E2E customer journeys and touch-points; - Facilitated workshops with different stakeholders; - Defined, designed and prioritized features and user stories in the backlog; - Conducted product demos;Main focus area: assisted customer care and self-care channels

- Contributed to methodology around business analysis and service design in the context of digital transformation;- Was responsible for sourcing of customer programs;- Capacity planning;- Was responsible for screening and interviewing potential candidates, collaborating with different recruitment agencies;- Conducted performance reviews;- Other line management tasks

Helsinki, Finland

- Defined the scope of some of baseline solution components for Digital BSS stack (Customer Care);- Was responsible on Problem Handling support processes (Problem to Solution / Question to Answer) and how to mold Qvantel product offering to best respond to customer needs;- Received valuable insights into and worked closely with E2E BSS processes as an integral part of the overall solution design;- Worked in tight collaboration with customers to define business needs in light of digital transformation and overall process simplification;- Negotiated with customers on scope and timelines of certain deliverables of a D-BSS program.

- Managed key customer accounts;- Prepared and launch global press campaigns for leading Finnish companies;- Handled communication with journalists and editors of magazines CIS countries, Europe, Latin America, Middle East;- Coordinated international team: plan work flow, share the tasks and responsibilities, organize trainings for new employees;- Took active part in further development and implementation of company’s ERP system.

Helsinki, Finland

- Assisted in preparation and launch of global press campaigns;- Handled media contacts to CIS countries, Europe, Latin America, Middle East.

Minsk, Belarus

- Was responsible for strategic raw materials supply;- Prepared purchase forecast and budget on monthly and year basis depending on marketing and production plans;- Managed suppliers relationship;- Conducted negotiations on purchasing terms and closed contracts;- Achieved key monthly indicators of balanced scorecard;- Prepared documents package for customs clearance;- Participated in development and implementation of ERP system;- Participated in cross-departments projects on new products development;- Purchased different kinds of equipment, spare parts, tools, raw materials, chemicals, accessories.

Product Leader, Computer/Information Technology Administration And Management

International Business And Logistics

Bachelor Degree, International Economic Relations