Participant in an English language learning program

- operational sales forecasting and planning (Operative Planning).- updating and adjusting sales forecasts based on real-time information and various factors affecting demand (including promotional activities, additional/canceled orders, changes in assortment, distribution indicators, etc.);- collecting and promptly reflecting export orders in the operational sales plan;- gathering/receiving information on changes in the product portfolio;- developing sales forecasts for new products; -ensuring the accuracy of system data related to products and orders.

I was part of the WFM & Analytics team in Customer Care Dep. The Dep. comprises ~ 750 in-house employees across 6 countries and 250 outsourced agents. Servicing 27 European countries, the CC operates through 3 communication channels: chat, voice, and email. In my position, I was responsible for: - collecting, analyzing and interpreting performance results of The CC (incoming and outgoing interactions, staff productivity including KPI achievement ect.) to identify patterns and trends.- generating periodic reports for the management on the department's performance, key metric fulfillment, and staff productivity.- real-time monitoring of workload across all countries and channels, as well as monitoring first-line agent efficiency. Operational resource management when load changes. Checking employees’ compliance to schedule.- load forecasting for future periods, resource planning and building agent schedules for some locations based on the forecasted workload.- performing ad-hoc analytics.

Office Duties:- vectorization of raster images using internal GIS tools Fiji;- filling and editing database (adding attribute information for objects);- analysis and processing of various types of geospatial data (satellite imagery, field-collected materials, video from video recorders, etc.).Field Work:- audit and maintenance of the currency of cartographic objects using an internal mobile GIS application;- updating the organization's database and searching for new companies.

- development of land allocation projects (including changes in land use) for individuals and legal entities;- preparation of technical documentation for land surveying, including establishing land boundaries on-site and dividing or merging land parcels for individuals and legal entities;- creation of XML files using GIS6 software;- coordination of the document approval process;- consultation with clients regarding project documentation.