Danilo Oliveira Email & Phone Number

Hortolândia, Sp, Br

Campinas, São Paulo

As Customer Experience Tech Lead, I managed the severity of JIRA tickets and assisted global teams responsible for software validation and/or bug fixes, enabling the product development cycle and ensuring on-time releases.Key responsibilities:• Daily contact with Product and Customer Experience Tech Leads (China): Reviewed JIRA ticket severity classification rules throughout the sprint, supporting global demands.• Actively managed JIRA Dashboards: Supported product lifecycle data visualization and daily severity review/classification of CRs.• Produced reports covering blocking scenarios, supporting project managers in sprint planning and product releases.

Campinas, São Paulo, Brasil

As part of the Customer Experience team, I validated key smartphone functionalities and developed technical reports, providing detailed analyses of user complaints and bugs (JIRA), focusing on camera issues as the team’s Image Quality specialist.Key responsibilities:• Software validation and testing (Unit, Performance, Stress, Soak, Usability, Regression, Sanity), Test Case Design and analysis of Android candidate releases and prior to launch.• Conducted user experience research and experiments, mapping user populations on specific subjects.• Created and maintained JIRA Dashboards for tracking and visualizing tickets.• Technical Lead for User Experience, responsible for presentations, team member training, and serving as the client’s point of contact.• Supported internal automation initiatives (Chrome extension for JIRA via Content Scripts - JavaScript), code reviews on Gerrit, and version control with Git.• Supported internal research/studies on Unsupervised Machine Learning (Clustering) using Python.

Campinas

As Image Quality (IQ) Lab Engineer, I produced and analyzed data generated by smartphone cameras, providing comprehensive reports that supported product development. I also created and updated automated tests for the connection and control of lab equipment and smartphones, managing and creating different test scenarios. As the main point of contact, I represented the company internationally at image quality/camera forums and led test setup improvements and automation in the partner’s lab.Key responsibilities:• Developed and supported equipment automation for smartphones using Python, ADB, and Android apps, integrating CI/CD pipelines and drastically reducing validation times.• Created and presented reports to external teams, maintaining daily communication with US and China teams.• Managed and utilized multiple lab solutions, such as Analyzer (DXOMARK), Imatest, and iQ Analyzer (Image Engineering).• Led the IQ LAB: Trained new employees/external partners in Image Quality and presented the IQ Lab to potential partners.• Developed and maintained the partner’s lab: Updated existing test setups, implemented new solutions and trained the external partner team in China (12/2018 and 07/2019).• VCX (Valued Camera Experience) protocol specialist and company representative in the international forum, actively participating in discussions and leading groups to suggest improvements to testing protocols (ISO Standard) - Finland (07/2019) and South Korea (11/2019).

Campinas, São Paulo

Responsible for software and hardware testing in the partner’s Weighing Solutions, tracking bugs, creating test plans, and providing comprehensive reports during product development and software updates.- Test cases design, planning and execution.- Hardware Performance test execution and maintenance control.- Embedded software tests execution during the product pre-launch and software upgrades.

Master Of Business Administration - Mba, Data Science And Analytics

Technologist In Systems Analysis And Development

Computer Technician, Computer Technology/Computer Systems Technology