Writing Heavily Regulated Pharmaceutical & Security DocumentationMaintaining and managing over 250 Identity Access Management (IAM) documents including the following:• Active Directory (AD)• Digital Identity and Account Administration (DIAA)• Web Access Management Service (WAMS)Maintaining regular contact with appropriate Subject Matter Experts (SMEs) which include the following roles:• Application Managers• Application Owners• Service Delivery Managers • Software Architects• Team Leads• Technical System Owners• Quality Mangers (QM)• Business Information Security Experts (BISE)Maintaining and keeping track of the entire document lifecycle from start to finish.Ensuring that documents are audit-ready by mirroring Novartis processes and practices.Ensuring that documents are digitally signed and published to the document repository and include the following documents:• Architecture Handbook (AH)• Design Specifications (DS)• Functional Specifications (FS)• Guides (GU)• Installation Qualifications (IQ)• Operations Manual (OM)• Training Material (TM)• User Requirement Specifications (URS)• Work Instructions (WI)Advanced daily use of the following tools and platforms:• Adobe• Microsoft Excel• Microsoft Word• SharePoint

Technical Writer• Database Management group that developed software applications that enabled IT personnel to implement, maintain, and maximize the performance of their database applications. • Created user content for CA Database Management Solutions for DB2 for z/OS products.• Delivered technical information content to internal and external customers, with a focus on providing an end-to-end view of solutions.• Authored information by working closely with cross-functional scrum teams, along with other internal and external stakeholders.• Researched and monitored customer usage of documentation and products through social media and other environments. Used the feedback to improve delivered solutions to make content accessible to customers.• Provided feedback on product design, features, and functionality to scrum teams and product owners.

Writing technical documents & completing Level 1 Certification including:• Documenting audio editing software• Writing introduction to Version Control

• Providing language instruction to businesses and schools with emphasis on writing and speaking • Exam preparation with an emphasis on writing and speaking

• Taught a wide range of TEFL and writing courses from private students to post-secondary • Provided in-company courses to Banking and Pharmaceutical industries• Prepared and trained students for speaking and writing section of CPE, FCE and CAE certifications

• Administered supply chain and distribution of high-end residential drawer boxes and cabinets • Maintained vendor relationships with some of the company's largest clients

• Organized events and assisted in writing class descriptions• Oversaw concert ticket retail process and assisted in bookkeeping duties• Advised prospective students in the decision making process for enrollment

• Taught English to businesses such as Coca Cola and CEZ Group.

• Taught English to businesses such as Ceska Sporitelna, Komercni Bank, Transgas among others• Taught and trained young learners and post-secondary students for exam preparation as well as general English