Olivia Dawson Email & Phone Number

Cary, Nc, Us

Durham, North Carolina, United States

Lead initiatives to improve training and onboarding for new employees.Established mentor roles to teammates and colleagues. Lead projects that enhance SOPs, while maintaining schedules and tasks.

Durham, North Carolina, United States

Delivered exceptional service across various domains, including travel, consulting, and event planning, to corporate clientele. Established strategic B2B and B2C partnerships through proactive engagement with business owners. Systematically collected and analyzed feedback to enhance client experiences.Leveraged digital platforms to curate and disseminate content, including newsletters, E-boards, virtual events, and social media posts.Demonstrated adept task management by efficiently handling multiple responsibilities on a daily basis. Adapted seamlessly to evolving tasks and priorities within a dynamic professional environment.Spearheaded initiatives aimed at driving improvements in productivity, accuracy, and clarity.

Raleigh-Durham, North Carolina Area

Facilitated support for Etix's expanding client portfolio through effective communication via phone, email, and on-site assistance during live events. Proficiently executed event creation within the Etix ticketing system and delivered continuous technical support and training on the Etix platform, hardware, and equipment. Demonstrated attentiveness to platform improvements by identifying and documenting bug reports through JIRA tickets, subsequently collaborating with product and development teams to conduct thorough QA tests.

Raleigh-Durham, North Carolina Area

Delivered exemplary service and assistance to event attendees, resolving inquiries promptly through phone and email channels. Initiated contact with customers via phone and email to address reported issues, ensuring comprehensive issue resolution. Proficiently managed ticket orders and processed sales over the phone, contributing to a seamless customer experience. Additionally, provided occasional administrative support as needed.Frequently entrusted to lead and guide the resolution of various issues and challenges within the team.

Raleigh, North Carolina, United States

Managed the preparation and upkeep of loge suites for all major events hosted at PNC Arena.Responsibilities encompassed inventory management, facilitating food and beverage orders, and addressing guest requests and requirements as routine nightly tasks.

Us

Delivered on-site support to VIP ticket-holders attending performances on national tours. Executed the setup and dismantling of VIP areas with meticulous attention to detail, ensuring adherence to established standards throughout the events. Engaged in proactive assistance to patrons, ensuring a seamless and memorable event experience.

25 N. Kerr Ave Wilmington, Nc

Hosted middays (M-F 10am-3pm) and the Local Lounge (Sundays 9p-12a) on WRMR Modern Rock 98.7.

Wilmington, North Carolina Area

Collaborated closely with the programming, production, and sales departments to coordinate various contests and special events. Orchestrated the setup and offered comprehensive support for on-site promotional events, ensuring seamless execution. Designed engaging graphics for deployment on the station's website, social media platforms, and mobile applications. Compiled detailed promotional recaps for the sales staff, providing comprehensive insights into campaign performance. Initiated the development of innovative contests and promotions aligned with the station's marketing objectives. Played a key role in listener prize fulfillment, ensuring a positive and gratifying experience for participants. Undertook general office responsibilities, including handling phone calls, managing filing systems, and performing data entry tasks. Actively immersed in the day-to-day operations of the programming, production, and sales departments to gain a thorough understanding of their respective roles within the station.

Wilmington, North Carolina Area

Advocated support for individuals with intellectual and developmental disabilities.Demonstrated cross-functional communication to help individuals and other staff members meet goals.Solved problems with different strategies that catered to an individuals specific needs.Engaged in leadership roles when planning and directing team meetings.