Olivia Baker Email & Phone Number

California, United States

California, United States

San Francisco Bay Area

As a Resident District Manager, I've made my mark by enhancing employee satisfaction, forging strategic vendor alliances, and mastering the art of account management. My goal? To introduce cutting-edge services and refine operations, making every dining and catered event a testament to elevated hospitality standards and smooth operations. I'm committed to a hospitality-first approach, ensuring every interaction adds to a memorable customer experience and strengthens client relationships.My Key Contributions for this role:• Steered delivery and ongoing enhancement of Adobe, Inc.'s food program across multiple locations, including headquarters in San Jose and offices in San Francisco, Seattle, and Lehi, Utah.• Led revolutionary transformation of culinary team and foodservice programs, managing subsidized operating model that not only enhanced dining experience for 5K+ employees daily but also generated $23M in annual revenue.• Managed multiple units and distributed teams comprising 200+ hourly associates and 30+ salaried managers, including Director of Operations, E15 Manager of Strategy and Data Analytics, and Financial Controller.• Performed exceptionally well and gained promotion from general manager to resident district manager position.• Incorporated educational background in psychology and human behavior into all aspects of work, from leadership and people management to client relations and operational strategy.• Ensured operational excellence, compliance with health and safety standards, and successful execution of projects and initiatives, reducing operational risks and enhancing overall efficiency.

San Francisco, California, United States

In my time as a General Manager, I played a key role in rolling out global initiatives and operational blueprints, all aimed at delivering a consistent, top-notch culinary experience across all Bon Appetit at Adobe locations. My collaboration with Adobe ventured into innovative territories, connecting with the local community and invigorating the campus with vibrant culinary programs. This partnership not only boosted employee engagement and community ties but also polished our brand's reputation, thanks to initiatives like the Learning Kitchen and celebrity chef showcases.My Key Contributions for this role:• Oversaw diverse team of 60+, including salaried managers and hourly employees, to deliver exceptional culinary services for Adobe San Francisco campus, enhancing daily experience of 2000+ Adobe employee residents.• Managed $6M budget for comprehensive, campus-wide culinary program, achieving sustainable model that offers high-quality, subsidized dining options to all campus members.• Launched and expanded second full-service location in early 2019, doubling operational scope to include two cafes, two coffee bars, and two catering services, meeting growing demand for varied dining experiences on campus.• Produced and presented detailed monthly financial reports and strategic quarterly business reviews to clients and key stakeholders, fostering environment of transparency and informed decision-making that supports continued financial health and program success.• Ensured integration and upholding of Bon Appetit and Adobe's core values through all culinary services and programs, leading to workplace that reflects commitment to excellence, sustainability, and community engagement.

San Francisco, California, United States

As a Catering Manager, I was at the helm of daily food service and catering events, serving thousands of employees. This role sharpened my focus on enhancing operational efficiency and customer service, ensuring every event was a hit.My Key Contributions for this role:• Spearheaded creation/implementation of internal catering program for Adobe's San Francisco office locations, serving thousands of employees, streamlining operation that significantly enhanced employee satisfaction and engagement.• Elevated site participation by introducing revitalized menu and all-encompassing event planning service, featuring updated brand, enhanced service standards, innovative proposal formats, layouts, and tailor-made menus, leading to increase in event bookings and client satisfaction.

Jacksonville, Florida, United States

Stepping into the shoes of an Events and Marketing Manager, I led the orchestration of private dining, off-site catering, and the innovative Taverna-on-the-go lunch delivery. Expanding services and growing our customer base, I also ensured the restaurant operation was smooth sailing, particularly excelling as a floor manager to uphold operational excellence.My Key Contributions for this role:• Developed and executed online and grassroots marketing initiatives to bolster brand visibility and engagement, achieving notable increase in online engagement and foot traffic.• Crafted visual content, curated daily social media posts, oversaw ad submission timetable, and maintained social media profiles with strategic precision, resulting in significant growth in social media followers and interaction rates.

Mountain View, California, United States

In the role of Multi-Unit Catering Manager, I juggled extensive budgets across various facets - from food and labor to events and special projects. My strategic oversight ensured cost reductions without compromising on the high standards of quality and service we're known for.My Key Contributions for this role:• Directed catering team, comprising salaried managers, hourly supervisors, and both back-of-house and front-of-house staff, delivering premier services across Google campuses in Mountain View, Sunnyvale, and Palo Alto, which enhanced service delivery and client satisfaction across multiple sites.• Mentored supporting managers and supervisors to improve team performance, ensuring delivery of top-quality service and embodying Bon Appetit's values of efficiency and courtesy in every interaction.

Mountain View, California, United States

As an Operations Manager, I dedicated myself to enhancing dining experiences and operational achievements through detailed oversight. My efforts contributed significantly to our company's esteemed reputation in hospitality and event management, thanks to strategic planning and inventive execution.My Key Contributions for this role:• Led daily operational activities, emphasizing excellence in menu planning, financial management of food and labor costs, and execution of special events and projects, resulting in improved food quality, significant cost savings, and successful complex project implementations like café launches and redesigns.• Executed complex projects and notable special events with precision and creativity, including café openings, redesigns, holiday parties, and exclusive client events.• Elevated guest experiences and strengthened client relationships by successfully managing high-profile events.