Olivia Chan Email & Phone Number

South San Francisco, California, United States

San Francisco, California, United States

I served as the sole subject matter expert lead for Non-Invasive Prenatal Screening (NIPS) accessioning production while I cultivated a team of cross-trained individuals on several NGS Dx and Preventative assays. I collaborated with multiple laboratory production teams to streamline sample processing end-to-end all while decreasing laboratory operator re-work through a multitude of process improvements. Furthermore, I led investigations with global client services teams to resolve patient test… Show more I served as the sole subject matter expert lead for Non-Invasive Prenatal Screening (NIPS) accessioning production while I cultivated a team of cross-trained individuals on several NGS Dx and Preventative assays. I collaborated with multiple laboratory production teams to streamline sample processing end-to-end all while decreasing laboratory operator re-work through a multitude of process improvements. Furthermore, I led investigations with global client services teams to resolve patient test result discrepancies in order to decrease turn-around-time (TAT) for critical patient reporting. Show less

San Francisco Bay Area

I was responsible for processing various patient sample types received for genetic testing by associating sample(s) to patient records while ensuring the sample's quality and integrity by identifying any issues that may adversely affect genetic test results and any other issues related to the sample processing within the lab. While doing so, I upheld CAP/CLIA certified BSL-2 lab regulations and assist in the general upkeep of the laboratory by maintaining strict standards of Quality Control and… Show more I was responsible for processing various patient sample types received for genetic testing by associating sample(s) to patient records while ensuring the sample's quality and integrity by identifying any issues that may adversely affect genetic test results and any other issues related to the sample processing within the lab. While doing so, I upheld CAP/CLIA certified BSL-2 lab regulations and assist in the general upkeep of the laboratory by maintaining strict standards of Quality Control and Quality Assurance needs in all areas of production. Show less

Livermore, California

I had the pleasure in breaking ground for The North Face Livermore store’s Grand Opening in 2015 and was involved in the ongoing development and growth ever since. Through this, I completed daily comparisons of previous years’ sales metrics to increase profit margins in present day such as: conversion rates, average dollar per sale, and units per transaction. Additionally, I managed the visual merchandising team and inventory stock team to ensure the completion of evolving projects per… Show more I had the pleasure in breaking ground for The North Face Livermore store’s Grand Opening in 2015 and was involved in the ongoing development and growth ever since. Through this, I completed daily comparisons of previous years’ sales metrics to increase profit margins in present day such as: conversion rates, average dollar per sale, and units per transaction. Additionally, I managed the visual merchandising team and inventory stock team to ensure the completion of evolving projects per seasonal directive. I also reached hourly segments sales goals by coaching associates on meaningful customer service techniques, all while providing strategies to reach individual sales targets based on key performance indicators. Show less

Oakland, Ca

I collaborated with colleagues to develop a policy memo about the determinants of health in Alameda County by conducting research and data analysis on different demographics, laws/policies, immigration status, etc.Successes included a multitude of presentations to the Alameda County Public Health Department about solutions to increase health awareness among the underrepresented and non-English speaking communities of Oakland. My team and I then produced a problem statement with… Show more I collaborated with colleagues to develop a policy memo about the determinants of health in Alameda County by conducting research and data analysis on different demographics, laws/policies, immigration status, etc.Successes included a multitude of presentations to the Alameda County Public Health Department about solutions to increase health awareness among the underrepresented and non-English speaking communities of Oakland. My team and I then produced a problem statement with increased health awareness efforts such as: interpreter initiatives, employment development, federal assistance programs, and non-profit organizations such as the Street Level Health Project. Show less