Olivia Maher Email & Phone Number

Maple Cross, England, United Kingdom

Achieved: Distinction▪ Responsible for driving innovation and changes related to self-help within Customer Service.▪ Responsible for English translations for media systems in UK vehicles and the direct point of contact for our corporate team.▪ Actioning Vehicle Off Road (VOR) recharges and recovery refusals, byanalysing data reports and managing appeals from the dealer network.▪ Department communications officer.▪ Arranging and running Departmental Quarterly events requested by senior management and ensuring content is submitted by the deadlines.

▪ Responsible for organising team breaks and training up new staff.▪ Conducting stock checks and ensuring deliveries are accurate.▪ Responsible for dealing with customer complaints and finding solutions.▪ Assistance for the Duty Manager if there is an incident within the club.▪ Ensuring there is a fast turnaround from ordering to receiving food/beverages.Alongside being an Operation team leader I was also responsible for David Lloyd Northwoods Social Media. This includes both Instagram and Facebook. ▪ Responsible for producing and posting content relating to upcoming events / information regarding classes. ▪ Scheduling posts & writing social media captions▪ Responding to members questions/enquiries.

▪ Responsible for supporting and ensuring that the children are in a safe environment.▪ Ensuring the children are brought out to their registered minder.▪ Organising and preparing different types of activities.▪ Initiating fun activities/games for the children to do.