Olivia Moore Email & Phone Number

United States

• Secure title sponsorships for weekly business programs, enhancing program visibility and sponsorship value.
• Coordinate guest appearances, including in-person and virtual engagements, and integrated pre- produced content into programming.
• Design and execute strategic social media marketing campaigns to generate leads and support program objectives.
• Develop tailored promotional packages to meet the specific needs of sponsors.
• Engaged in strategic networking to build and maintain professional relationships.

Arlington, Texas, United States

• Develop and maintain great relationship with clients’ lenders, appraisers, home inspectors and escrow companies.
• Prepare necessary paperwork such as closing statements, deeds, contracts, purchase agreements and leases.
• Establish a network of partners, mortgage lenders, contractors and legal attorneys to refer clients.
• Evaluate clients’ financial abilities and research options within their buying power.

USA

• Presented the value of digital marketing on Google to business owners and decision makers daily
• Booked appointments and diligently followed through on all scheduled presentations
• Suggested products and areas of the business that should be showcased through photography
• Guided clients through the sales process to ensure total satisfaction of products and services.
• Planned and organized my schedule daily to ensure promptness and effectiveness when presenting to clientele

United States

• Managed and provided support to over 1000 business accounts to enhance customer operations, leading to improved customer satisfaction scores of 92%.
• .Improved client growth by developing new relationships through prospecting, onboarding, and providing product knowledge and value to the customer.
• Developed new ways for the UI design team to improve customer experience, by implementing small changes to the corporate website, individual profiles, and customer application.

Fort Worth, Texas, United States

• Provided quality assurance to over 100 call center representatives to ensure accuracy of customer data, scheduling, and adherence to medical standards.
• Developed and implemented employee training and education materials to provide employees with the knowledge of how to effectively communicate with customers.
• Collaborated on the design, delivery, and execution of training to ensure a focus on service, system, and product knowledge to all service representatives to ensure an outstanding customer experience.
• Consulted with customers to resolve discrepancies and provided solutions to ensure customer satisfaction.

Dallas/Fort Worth Area

• Provided customer support to all residents, prospects and visitors while finding solutions to their needs.
• Resolved any resident issues by effectively listing to the concerns and quickly finding solutions for all residents.
• Increased apartment community occupancy from 32% with effective marketing and consistency
• Maintained all paperwork such as applications, agreements, credit, employment checks and move- in packages.

Dallas/Fort Worth Area

• Conducted daily cold calls, networked and developed new business opportunities from established relationships
• Stayed on target for sales quotas, assisted all new coming business bankers in training and quality assurance.
• Adapted to working in a fast-paced environment, took on leadership roles to keep the team abreast of new data.
• Gained knowledge of changing business trends that impacted the Small Business segment and translated those trends into business opportunities

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High School Diploma