Olivia Bennett Email & Phone Number

Indianapolis, Indiana, United States

I co-program managed Allstate's pivotal Future of Workplace transformation amid the COVID-19 pandemic, orchestrating cross-departmental efforts in Real Estate, Technology, and Human Resources. I helped oversee executive-level communications, worked with various teams on return-to-office safety protocols, and resources deployment. Additionally, I played a key role in designating 40,000+ employees as hybrid, remote, or office-based, facilitating deliberations with department leadership. Spearheading the internal program to provide office furniture and technology to 25,000+ remote employees, I secured executive buy-in and managed end-to-end product delivery, addressing employee concerns and coordinating with external vendors. Furthermore, I successfully managed a confidential risk and cost reduction initiative in collaboration with legal counsels, state regulators, and internal stakeholders. My contributions also encompassed proposing a centralized service model for Allstate's contact centers, organizing innovation sessions to optimize gig economy worker participation in claims management, and aiding the Business Transformation Office in developing a comprehensive scorecard for measuring various business initiatives, including customer experience, cost perception, and digital adoption.

Greater Chicago Area

I provided strategic guidance to over 800 agents across 16 states, offering best practices and turnkey resources to enhance their reputation and drive business success through community involvement. Additionally, I revamped and increased the viewership of intranet pages by 24%, fostering consistency among community involvement programs and enabling self-serve options for 11,000+ agency owners. This included the development of video job aids to facilitate ease of use. Furthermore, I orchestrated 500+ agent volunteer projects each quarter, bolstering Allstate's reputation through various initiatives. This involved overseeing the creation of marketing materials, maintaining communication with project leaders, and ensuring the timely submission of $3M in grant applications.

Greater Chicago Area

I successfully project-managed the iterative design and implementation of a cutting-edge onboarding and training program tailored specifically for claims adjusters.

Bloomington, Indiana Area

I spearheaded the development and implementation of a comprehensive performance management plan, introducing a 360 evaluation program that significantly improved staff evaluation processes and fostered a culture of continuous improvement. In addition, I provided crucial support for the daily operations of the Business Office, ensuring strict adherence to university policies and meticulous documentation for audits. I also played a key role in various HR-related tasks, such as developing operating procedures, leading projects in research and recruitment, and organizing large-scale employee events. Furthermore, I successfully orchestrated the annual three-day retreat, fostering team building, professional development, and strategic alignment among 80 engaged employees.

Bloomington, Indiana Area

I provided valuable assistance to Professor Mehmet Akif Demircioglu in teaching the comprehensive eight-week Management and Concepts course. In this role, I actively engaged students through various responsibilities, including managing attendance, tracking participation, and meticulously grading essay exams. I also crafted thought-provoking case study questions and offered confidential and professional advice to address students' concerns, thereby fostering a conducive learning environment and contributing to overall student success.

I played a pivotal role in supporting the comprehensive HR onboarding process for over 250 new employees, overseeing crucial tasks such as safety video setup, benefits letter distribution, payroll system management, and new hire drug screening. Additionally, I streamlined various administrative functions, including invoice allocation, driver information auditing, application review, interview scheduling, termination document processing, and payroll updates. These efforts were instrumental in maintaining accurate staff records and significantly enhancing operational efficiency within the organization.

Bachelor'S Degree, Spea Human Resources Management & Kelley School Of Business

Activities and Societies: Deans List 2014 - 2018, Alpha Chi Omega, Human Resource Association, Indiana University Dance Marathon, The Body.

Education record

Activities and Societies: National Honor Society