Olivia S. Dunn Email & Phone Number

Chicago, Illinois, United States

Point of contact for SPACE Presents festival email inquiries, CRM management (Ticketweb/Eventbrite), operating pop-up box offices, maintaining house and artist guest lists, responsible for all patron service and box office operations/ house management onsite at both Winnetka Music Festival, Out of Space, Evanston Folk Festival, as well as other SPACE Presents events - assisting with miscellaneous administrative or production tasks as needed.

Chicago, Illinois, United States

Serving as the point of contact between artist management, venue management, and event promoters. Advancing hospitality riders, travel logistics, itinerary details with artist management, and overseeing day-of-show responsibilities, including rider shopping, on-site hospitality, transportation, green room preparation, and stage management.

Chicago, Illinois, United States

Assist with the interviewing and hiring of student talent, form and manage collegiate partnerships, as well as intern and “Festival University” programming.

Chicago, Illinois, United States

Led team of 90+ team members through daily guest services operations at Harry Potter: Magic at Play!Responsibilities included comprehensive training for new hires, generating end of day reports, promptly resolving any customer concerns, knowledge of ticketing systems and company CRM (Fever), and offering a premium immersive experience to up to 3,000 patrons per day.

Chicago, Illinois, United States

Cultivating a premium shopping experience in a luxury retail environment, responding to service inquiries, clientele building and retention, extensive product knowledge, calculating daily and monthly sales totals, and writing daily email reports to all store team members.

Chicago, Illinois, United States

Chicago, Illinois, United States

Performed a variety of tasks; greeted, welcomed, & directed students and guests, answered calls, and notified production coordinators/ staff on duty department personnel of visitor arrival when necessary.

Chicago, Illinois, United States

Sold tickets and subscription packages (Spektrix), relayed performance and event details to prospective audience members such as location, seating charts and reservations, varying price structures, content warnings, and performs other responsibilities as needed to provide patrons with an optimal experience.

Chicago, Illinois, United States

Served patrons at the Merle Reskin Theatre, Healy, and Watts Theatre, provided customer service by guiding audience members to their seats, scanned tickets, and implemented efficient problem-solving skills for large-scale external guest rental events.

Chicago, Illinois, United States

Assists the office of the acting Head of Dramaturgy and Criticism department at The Theatre School, Rachel Shteir and Kristin Idaszak (beginning Jan. 2022) with departmental organization, internal communication, scheduling annual student reviews, and other tasks as needed.

Chicago, Illinois, United States

Created production signage, assembled "MessFest" festival passes, maintained community boards in accordance with marketing office standards, proofread and edited various department documents, and was able to connect my work as a ticket agent and house manager to assist in ticketing and audience services, primarily for "MessFest".

Chicago, Illinois, United States

Helped to lead and facilitate weekly meetings, as well as conceptualized, planned, and aided in production of organization’s special events, building campus engagement (increased membership from 15 to 115 in one academic year), researching and executing opportunities to increase club funds.

Burlington, Kentucky, United States

Instructed campers on the ropes course, while operating course elements, oversaw cabins for multiple one-week overnight sessions, and mentored campers in leadership & personal growth.

Cincinnati, Ohio, United States

Collaborated with administrative departments including Education, Box Office, Marketing, Development, Group Sales, Fiscal Operations, and under Artistic Director, D. Lynn Meyers. Assisted teaching artist team for various classes in the company’s different theatre camps, as well as teaching the “Hunter Heartbeat” method (Shakespeare for students on the Autism spectrum) in school classrooms.

Cincinnati, Ohio, United States

Performed all general employee responsibilities including making s’mores and beverages, bagging and labeling marshmallow bags for retail, customer service at register, doing dishes, and helping out with large orders in a small business environment.

Cincinnati, Ohio, United States

Ensemble member in the Studio Acting program, a two-year study with weekly classes in performance and theatre, a full season in cooperation with various social change initiatives, and intensive workshops from guest teaching artists. Helped lead front of house teams and box office ticketing operations, performed in various productions, led multiple production marketing campaigns, and planned fundraising events. Developed curriculum and taught youth and high school summer camp, "Summer Seminar".

Cincinnati, Ohio, United States

Operated ticketing systems (Showclix), overseeing sales and operations, customer services selling tickets on the phone and over the counter to an 800-seat theatre, 300-seat theatre, and black box style performances of all types of artistic disciplines.

Cincinnati, Ohio, United States

Planned and worked on large fundraising events, developed school and community initiatives, and worked closely with donors.

Cincinnati, Ohio, United States

Hired as the Marketing Trainee for the 2017 Summer Season. Responsibilities included community postering, generating press releases, maintenance production archives and company database, assisting merchandise sales, and providing excellent patron services.

Bachelor Of Fine Arts - Bfa

High School Academic Diploma, High School Arts Diploma