Olivia Schaefer Email & Phone Number

Royal Oak, MI, US

Birmingham, Michigan, United States

Birmingham, Michigan, United States

• Fostered relationships and career growth of 10+ senior team members.
• Supported 22 direct reports during a 3-month Senior manager leave.
• Communicated with account teams and external clients to facilitate pilot shops and create reporting for multiple OEMs and shop types.
• Kept 26+ team members organized while working with 12 contracted OEMs each month/quarter to conduct successful shops.
• Successfully transitioned a team of 5 under my management with a unique job description and KPI’s from the remainder of the team.

Birmingham, Michigan

• Managed multiple teams of 6 people to conduct 4 different Mystery Shop types month over month.
• Managed field team/strategist clarifications and corrections.
• Implemented a Phone Sales and Digital Retailing shop for Subaru to be completed monthly.

Birmingham, Michigan, United States

• Trained and developed the skillsets of 8 new hires in a 6-month period.
• Shadowed pilot Mystery Shop preparations for various OEMs over a 1-year period.
• Worked to create quarterly schedules, problem solve, and conduct 1:1/Performance reviews for team members.

Birmingham, Michigan

Birmingham, Michigan, United States

• Created training materials for monthly digital retailing shops, phone shops and team training manual updates.

Plymouth, Michigan

• Worked with Excel and QuickBooks to document data and financials.
• Created, managed and implemented social media strategy and accounts.
• Created social media and in-store content using Canva.

Birmingham, Michigan

• Maintained customer satisfaction by creating service appointments for more than 30 dealerships nationally.
• Created and implemented a data reference tool through excel.
• Shopped and graded Subaru and Volvo service departments within each dealership based on Subaru standards.

Troy, Michigan

Worked the holiday season as a sale associate with to meet the men’s shoes departments sales goals.

East Lansing, Michigan

• Planned and implemented member bonding events, fundraisers and magazine launch parties.

East Lansing, Michigan

• Reviewed social media posts, emailed newsletters and implemented overreaching digital strategy.
• Taught design techniques and social media strategy to incoming Publicity Chair.

2850 W Big Beaver Rd

• Reviewed daily merchandise reports with department manager
• Tended to the organizational needs of the stock room and sales floor
• Presented a capstone project with other internships in front of all department managers
• Sold over $51,000 in merchandise was the top intern in acquiring lines of credit.
• Built and maintained professional and personal relationships with customers.

East Lansing, Michigan

• Drafted emails and social media posts using Canva and Mailchimp.
• Updated social media including Instagram, Facebook, LinkedIn, Snapchat and Twitter and the website using the Content Management System Squarespace.

2501 Abbot Road

• Met with perspective residents to give tours and sign leases
• Maintained a clean and welcoming environment for residents and coworkers
• Tended to residents needs at all hours of the day
• Sharpened my skills on multiple computer systems