Olivia Ross Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

As Associate Director, I led the development and implementation of the Employers Centers of Excellence Network (ECEN). The Pacific Business Group on Health (PBGH) established the ECEN as part of its ongoing engagement partnerships and pilots that pay for value, improving the quality and efficiency of care while also containing costs. By working collectively, PBGH supports employers in their efforts to accelerate the timing and increase the impact of national improvement efforts by sending a unified signal to the marketplace (plans and providers) about expectations for patient engagement, appropriate care and quality.The ECEN is a multi-employer travel surgery program that provides access to high quality care at a predictable bundled rate.Major Accomplishments:• Directed a team of legal, clinical, analytics and care management experts to maintain and grow the ECEN through expansion to new conditions and geographies. Served as program lead for center assessment and selection.• Managed collaboration and quality improvement efforts for joint replacement, spine care and bariatric surgery and oncology centers. • Identified and disseminated quality metrics and process improvement recommendations to influence the healthcare market.• Oversaw recruiting, expansion and marketing efforts. Conducted customized informational sessions with >75 employers across the U.S. and regularly presented at national meetings and conferences.• Served as content expert for media and academic publications and authored several articles about the ECEN program and employer-led value based purchasing initiatives.

San Francisco Bay Area

Oversee a subset of PBGH initiatives aiming to improve healthcare quality and efficiency while also containing costs.• Organized annual meeting of 50 California Joint Replacement Registry (CJRR) stakeholders including 15 hospitals.• Managed CJRR Reporting Committee; tested strategies to increase patient survey uptake; published Progress Update.• Established a travel surgery program, including researching bundled payment, engaging eight large employers to gather input on ideal design and creating a comprehensive assessment process for selecting centers of excellence.

Greater Chicago Area

NUTORC is a transdisciplinary group aiming to create high impact, innovative research by integrating disparate disciplines to focus on health services and outcomes research in transplantation. NUTORC currently connects more than 30 medical, engineering, business school faculty members with transplant clinician investigators.Working in a cross-functional research team, as the Research Project Manager, I support the NUTORC Director in operational and strategic planning and organizational oversight for a portfolio of 39 grant funded projects with a total of $11.2 awarded.Major Accomplishments:• Developed, implemented, and maintained an original, web-based debriefing risk assessment tool. Over 800 safety debriefings of transplant surgical procedures are undergoing qualitative and statistical analysis with the goal of identifying high risk areas and strategies for process improvement. Preliminary results and pilot data were leveraged to secure five million dollars in federal funding to expand the project to three additional transplant centers.• Led a ten month series of risk assessments using Failure Modes Effectiveness Analysis (FMEA), PDCA, and Lean Continuous Improvement principles to review and kidney and liver transplantation processes, including identification of safety risks and causes in order to reduce delays, minimize waste, and improve clinician communication.• Designed orientation curriculum, trained and directed six assistants and 24 medical and undergraduate student interns; mentored junior coordinators.• Advised junior faculty, medical, pre-, and post-doctoral students in establishing relationships, designing proposals, drafting and submitting funding applications (e.g., T32, F36, KL2), navigating federal (NIH, NSF) and university policies (IRB, OSR), and conducting research at multiple sites.• Co-authored 38 grant proposals, eight manuscripts, and more than 90 presentations for national conferences. (APHA, ATC, AASLD, ASN, AcademyHealth, NPSF).

Greater Chicago Area

IHS serves as a central organization for health services and outcomes research by coordinating, originating, and promoting, inter-disciplinary, multi-departmental research and education for the purpose of improving safety, quality, equity, effectiveness and policy of healthcare.As a Research Project Coordinator, I oversaw coordination of four projects of escalating scope and scale and a combined budget of two million dollars focused on improving clinician teamwork and communication at six Chicago Pediatric Patient Safety Consortium hospital sites. Worked directly with pediatric department chairs, managed two research assistants, and continuously monitored project progress and reported accomplishments to hospital site leadership and local and federal funders.Major Accomplishments:• Customized and implemented Adobe Articulate training of 1,100 clinicians in patient handoff methods resulting in a 17% increase in adherence to site protocol.• Conducted six Failure Modes Effectiveness Analysis risk assessments of inter-facility pediatric emergency transfers with 18 hospitals and identified 150 high- risk areas in 12 key categories. Used results to design and pilot a universal pediatric emergency transfer tool.• Supervised strategy and logistics for 48 in-situ simulations training 392 clinicians in teamwork skills. Added immediate value to research by identifying and prioritizing institutional safety issues through video review and participant feedback. Presented four potential process improvements to Vice President of Quality and Operations.

Greater Chicago Area

PNHP is a non-profit research and education organization of 18,000 physicians, medical students and health professionals who support single-payer national health insurance.As a Public Health Research Summer Intern, I worked half-time on an individual project and half-time assisting with operations at the national advocacy organization Chicago headquarters.Major Accomplishments:• Generated a one hour presentation on business and healthcare reform for advocate speaking engagements.• Co-authored the Fall 2006 issue of the PNHP quarterly newsletter.• Organized and executed mass mailings and generated press releases.

Mba, Management And Organizations, Management And Strategy

Activities and Societies: Dean's Distinguished Service Award 2012, Dean's List 2011-12, Kellogg Part Time Student Association VP.

Mph, Community Health And Health Services

Activities and Societies: President UCLA Public Health Student Association (PHSA) 2007-08, Representative UCLA Graduate Student.

Ba, Southern African Arts And Development