Olivia Carter Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

• Customize Salesforce Nimble Association Management Software by designing client-specific technical solutions to help clients understand their marketing, sales, membership, accounting, and product data. • Manage on-going support with 6+ clients daily; this includes responding promptly to requests and concerns, organizing project scope and timeline, and presenting weekly status calls.• Lead discovery sessions for clients by holding discussions to understand current business processes.• Translate client requirements and user stories into functional business requirements from discovery calls.• Resolve development errors through extensive process testing to provide quality assurance to clients.• Monitor project timelines and open tasks by organizing developer priorities and delegating work to resources.

Chicago, Illinois, United States

• Implemented Microsoft Dynamics 365 CRM applications based on client needs.• Created and delivered personalized training sessions per client, virtually and in-person, by preparing multiple days of engaging content that resulted in increased daily productivity and greater user adoption. • Streamlined business processes by automating tasks using Microsoft’s RPA Tool, Power Automate.• Designed interactive dashboards to view KPIs, manage marketing campaigns, and analyze consumer segments.• Editor of practice-wide newsletter, designed to support new hire success and mentorship, by leading 20+ Associates in monthly brainstorming sessions and curating each edition for over 5,000 colleagues.

Urbana-Champaign, Illinois Area

- Promoted local companies at the University by issuing marketing items to 200+ students on campus- Collaborated with a group of 8 marketing interns weekly to brainstorm unique ways to revamp marketing strategy- Administered events on the University quad, such as raffles, giveaways, and contests, to amplify client’s brand image and raise awareness

Champaign, Illinois, United States

- Implement consulting services for a nonprofit organization each semester with a group of 5 students to provide lasting solutions while capitalizing resources- Refocus marketing efforts for an organization supporting orphaned children in Ghana, A Better Life For Kids, by transforming presence on GuideStar, a social media platform specializing in nonprofits- Present mid-semester and final deliverables to SCNO executives and founders of A Better Life for Kids

Naperville, Illinois, United States

-Successfully communicated with colleagues and completed projects such as creative briefs, PR campaigns, and integrated social media campaigns for one client throughout the summer in an entirely virtual work environment-Initiated regular collaborative sessions remotely with fellow interns to foster project-related exchange of ideas-Designed and implemented a multi-layered 8-week marketing initiative for a company in the recreational industry, leveraging an advanced social media presence that resulted in an increase in inbound inquires -Accomplished the foregoing while taking on a full-time job (to meet college expenses) and an economics course

Westmont, Il

- Developed and distributed two email marketing campaigns to 100+ selected retailers- Conducted extensive market research on 500+ potential customers and market trends to organize a consolidated list of companies to target and establish a better understanding of the industry- Communicated progress and results to six global business partners to prompt a formal conversation, analyze feedback, and discuss the future of the marketing campaign- Strengthened and maintained social media platforms with four weekly posts on Instagram, LinkedIn, and Twitter