Thomas Shaffer Email & Phone Number

Hanover, Maryland, United States

Check in with the floor supervisor prior to tapping into my assigned tableFollows game procedures when dealing Blackjack, Roulette, Poker, Carnival games and any other form or variation of table games.Provides prompt, courteous and accurate dealing at assigned tablePerforms accurate chip and cash transactions.Receives wagers from customers and pays the appropriate game outcomes which are won by customers.Maintains game security and protects company assets at all times.Informs management of any irregular play; when a mistake is made; or, if a dispute arises.

Charles Town, West Virginia, United States

As a duel rate dealer, Responsible for providing guidance and daily supervision to Team Members in the departmentRegularly moving between multiple tables to observe guests and Team Members.Based on business demands as needed, fill in for other Supervisors to open new tables or as relief SupervisorAdheres to scheduling and coordinates with manager any scheduling concerns or team member no showsEnthusiastically supports, team memes and guest, actively enrolling customers in the player card program. Ensures customer service standards are followed by all Team Members and addresses issues as they arise.Ensure proper table games protection during assigned shift. This may include filling in for other supervisors as a relief supervisorMonitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.Accounts for chips on assigned games. This includes making fills and credits as needed.

Beltsville, Md

Conduct door to door energy audits. Help educate interested homeowners on the benefits of switching to solar. Once the homeowner is onboard and like to move forward, Submit the plans for permits, ordering and scheduling.

Beltsville, Maryland, United States

Be provided leads each day to meet with homeowners on their roofing upgrade needs. Walk with the homeowner identifying current and potential problem areas. Take measurements by ground and using roofing software (i roofing). Talk to the homeowners about the company, demo the roofing process and materials to be used and present pricing. Answer any lingering questions and ask for their business. Collect deposit, set up financing if needed and turn all paperwork and contract into accounting for ordering and scheduling.

Odenton, Md

Meet with homeowners on their flooring needs. Identify the rooms that are being upgraded and draw out a diagram with measurements. Hand select different flooring products that appeal to the customers wants and needs. Present pricing and optional financing terms and ask for the sale. Prepare several documents including the contract and submit all doc's via fax. Follow-up on scheduling and installation and look for other area's to add more business.

Was promoted to Internet Sales Manager from Sales. Follow up with sales staff on internet buyers requesting pricing and information. Making contact with the buyer almost immediately after their initial request. Response time goal was 1 minute letting the potential buyer know that we are working on their request and will be back to them shortly with pricing and any additional details. Sales rep would work with myself and a sales manager on final pricing details and push to set an appointment. Setting appointments was the main goal. To get the buyer into the dealership. Consistently monitoring other dealerships on internet pricing and making any changes to stay competitive. Work with upper management on best practices and marketing ideas. Submit reports daily, weekly and monthly to the General Sales Mgr and General Mgr/VP.

Business/Commerce, General

Took courses while serving in the US Navy.

High School Diploma

Certificate, Tables Games Dealer, A

Introduction to Blackjack, Carnival Games, Roulette, Pai Gow Poker

Certificate, Poker Dealer, A

Certified Poker Dealer