Olivia Welch Email & Phone Number

Kansas City Metropolitan Area

Kansas City, Missouri, United States

"Transform your incident response process."

Kansas City, Missouri, United States

- Assist in managing a current book of business with over 4,000 active policies- Provide outstanding customer service to all clients and prospects- Handle incoming requests which include emails, phone calls, etc from new and existing clients- Work with new customers to determine insurance needs. Ability and comfort to sell and prospect to newand existing clients.

Overland Park, Kansas, United States

- Manage approximately 300 weekly inbound calls from current and potential clients- Apply organization and time management skills when coordinating and responding to inboundtelephone and email inquiries- Conduct insurance analyses during individual consultations for proper levels of protection for clients- Educate and help clients select policy coverage based on their needs by exercising knowledge ofinsurance policy coverage and requirements- Emphasized product features based on customers’ needs and address questions product price availability- Develop and maintain client relations responding to objections and hesitations with ease- Pioneered program to generate sustainable sales, maintain product quality and manage customer service- Demonstrated knowledge of company’s mission, purpose, goals, and the ability to help 15 employeessuccessfully achieve them

Omaha, Nebraska, United States

- Managed company’s contact profiles (2,000+ entries) and CRM for coordinating sales and investor pipeline - Prepared reports for email marketing distribution and stakeholder weekly updates

Kansas City, Missouri, United States

- Managed purchasing and delivery process while maximizing cost-effectiveness and shipment tracking- Prepared management reports and analyzed statistical data to implement corporate sales strategy- Worked closely with the Sales Director to ensure the best supply chain solutions are achieved