Olivia Williamson Email & Phone Number

Portland, Oregon

Have you ever wondered why installing software on a desktop or laptop is so much more complicated than doing so on your phone? So do we! My design team is transforming the Autodesk software access and management experience to delight our customers with a simplified approach that delivers unique and continuous value. With our large and varied customer base, there is no one-size-fits-all model. Our broader experience design team is engaged in strategic initiatives to create cohesive and scalable customer experiences that can be leveraged across product lines. We work daily with multi-disciplinary teams engaged in the hard work of changing not just an application, but the way the whole company structures its interactions with customers.

Lake Oswego, Or

I was the lead for a team of designers as part of a start-up project within my company charged with increasing user adoption of product updates (typically under 20%). We created a desktop utility that presented relevant product updates and related content to end users. We also built, based on substantial user research, a compelling UX vision for the transformation of the installation experience. The vision was adopted by product management as the basis for strategic roadmap planning.As of 2018, this utility has over 3 million monthly active users and product update adoption rates for the utility users have increased by 50% (to around 30% on average).Speaking Engagements:How We Got Inspired: A UX Design Process. At Ignite Design 2016, a part of the O'Reilly Design Conference (San Francisco, January 2016). Video below, it's only 5 minutes!

Lake Oswego, Or

- Promoted from Senior UX Designer in 2013.- Work closely with Product Management to conceptualize and define new feature initiatives.- Act as Product Owner and UX Designer for an Agile team focusing on features that connect our Desktop AutoCAD products to cloud services.- Develop and conduct user research studies using a variety of methods (including structured and unstructured interviews, surveys, and focus groups).- Designed the UX Architecture for an integrated platform for activity and notifications to serve all of Autodesk's cloud-enabled products.- Created the UX design for the first prototype for our AutoCAD Electrical app for iOS.

User research and user experience architecture and design consulting services.

ClearAccess was a fast-growing startup providing a platform for flexible and scalable device and application management for broadband service providers. ClearAccess was acquired by Cisco in 2012.- Redesigned the user interface for the company's flagship application to achieve better task flows and support underlying re-architecture.- Worked closely with software development and QA teams in a Agile environment to implement new interface.- Managed documentation development and delivery for the redesigned platform.

Member of the Design Research curriculum advisory committee and part-time faculty member teaching user-centered design topics including research methods, ethics, and the use of design in everyday life. Courses include: Advanced Design Writing and Research; Designing for Group Interaction; Design Processes.

Created compelling user-centered interactions and interfaces for a range of clients and projects, including web site redesign, promotional web sites, web-based business applications, and interactive widgets and tools.

Developed strategic recommentions to IT management, application development teams, and business units based on user research.• Led team in interviews and analysis of 75+ customers, suppliers, and Intel field staff to understand experiences with current B2B processes and web-based tools. Devised creative strategies for soliciting user input on information architecture designs. Incorporated market trends in developing strategic B2B portal and application recommendations for business unit stakeholders and CIO staff.• Identified critical employee IT needs, based on team interviews with 225+ users. Results directly influenced prioritization of two key IT initiatives through inclusion in CIO Enterprise Strategic Plan. • Designed and executed in-depth study of engineering collaboration, covering four US and international sites. Co-authored white paper about research process and findings.

Changed the culture of desktop support to a client-driven model through researching and championing customer needs. • Managed systems analysts supporting users, desktop hardware and software, and networked resources. Annual budget over $500,000. Presented at national conferences about innovative projects and best practices.• Led requirements gathering efforts and influenced internal systems and applications developers to ensure that user needs were represented. Projects included purely custom programs, off-the-shelf modifications, and open-source participation efforts.

Ms, Management Science & Engineering

• Member of research team on 5-year, multi-investigator study of engineering practices. Trained undergraduate and graduate students.

Ba, Science, Technology, And Society