Omar Romero Email & Phone Number

Hillsboro, Oregon, United States

• Partner and coordinate with Business Unit Managers, stakeholders, internal teams and vendors to resolve issues, make process improvements, support business processes and move through the change control process into.
• Analyze, configure, interpret requirements and optimize system configurations or file layouts to support business processes, upgrades and requests to maximize system performance and improve productivity.
• Create, review and interpret system maps and system documentation. Capture and articulate business requirements and functional specifications, provide status updates and ensure quality of solution.
• Define, plan, launch and drive new initiatives including creation and maintenance of project timelines, project plans, playbooks, expenses, communication and training plans.

Hillsboro, OR

• Was responsible for project coordination, including creation and maintenance of budget analysis, project timelines, project plans and playbooks
• Coordinated and executed project communications, training material, process mapping and BTB/RTB procedures/documentation
• Directed business unit managers, stakeholders, and vendors to resolve issues, coordinate/implement UAT and progress through change control into production environments accordingly
• Defined, created, distributed and directed test scenarios/scripts, documented failed scenarios and coordinated issue resolution
• Acted as primary contact for systems, reporting, and process related analysis
• Conceptualized and designed dashboards and reports that are representative of business unit productivity, post go-live

Hillsboro, OR

• Independently managed multiple systems with various processing functions and deadlines
• Responded to daily inquiries from internal associates on behalf of Payment Services department to better provide quality member service and experience
• Contributed to team effort/dynamic by ensuring production goals are met, daily
• Worked directly with members and vendors to resolve issues with minimal direction, daily

Beaverton, Oregon

• Responded to inquiries from internal associates regarding payment services issues
• Accepted, documented, and issued official payment receipts for certain OMB and physical mail transfers
• Sent out direct member communications
• Performed transaction maintenance, including tracking and updating private informatio

Beaverton, Oregon, United States

Portland, Oregon Area

• Created cost-effective advertising programs and merchandise strategies
• Focused on any customer complaints and took the necessary steps to resolve them
• Payed close attention to daily operations, recommended, and created improved courses of action where necessary
• Oversaw the monthly financial statements to ensure completion, accuracy and on-time submittals
• Coordinated with the administrative offices to ensure that records and analytics were correctly maintained

Gladstone, OR

• Set sales goals, tracked progress and led the team to achieve and exceed quotas
• Forecasted sales for upcoming quarters and compiled necessary reports for dealership management to review
• Developed and managed a CRM platform to retain customers and seek out new prospective sales
• Stepped in to answer customer questions and raise issues when required
• Oversaw a team of automotive salespeople and all activities occurring in the vehicle showroom

Portland, Oregon Area

Worked with manager to maintain store budget, cash handling, provided good customer service and met sales quotes monthly, freight processing, and handled all customer complaints

Portland, Oregon

• Prepared bills of lading; checked items to be shipped against work orders to ascertain that quantities, destinations, and routings were correct
• Sorted, counted, packaged, labeled, insured, unpacked, and/or logged inventory, shipped or received
• Maintained department database, prepared routine reports, and filed shipping/receiving records
• Inspected shipments for damages or defects; recorded discrepancies or damages and notified supervisor

Ged

Education record