Omar Hammad Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai, United Arab Emirates

Tourism and Hospitality Projects-Visitor Experience Academy:The Visitor Experience Academy focused on elevating the skills of frontline staff globally, significantly enhancing the quality of visitor interactions and satisfaction.-Smart Tour Guide Licensing System:I've led initiatives such as the Smart Tour Guide Licensing Systems, which revolutionized the certification process for tour guides, ensuring a uniformly high standard of knowledge and professionalism… Show more Tourism and Hospitality Projects-Visitor Experience Academy:The Visitor Experience Academy focused on elevating the skills of frontline staff globally, significantly enhancing the quality of visitor interactions and satisfaction.-Smart Tour Guide Licensing System:I've led initiatives such as the Smart Tour Guide Licensing Systems, which revolutionized the certification process for tour guides, ensuring a uniformly high standard of knowledge and professionalism. -Tour Guide Central:The Tour Guide Central platform was another key project, designed to provide continuous learning and professional growth opportunities for tour guides. Educators Professional Development:On the education front, my efforts have been geared towards advancing the professional development of educators through a suite of comprehensive programs. These include the development of the Teachers Licensure Program, aimed at standardizing and elevating teaching qualifications, and the Post-Graduate Diploma program, designed to deepen educators' expertise in their respective fields. The Early Childhood Education initiative sought to equip educators with the latest pedagogical strategies for nurturing young minds, while our Leadership and Curriculum Development courses were tailored to empower educational leaders with the skills needed to innovate and drive curriculum enhancements. Show less

Dubai, United Arab Emirates

Visitor Experience Academy:The Visitor Experience Academy focused on elevating the skills of frontline staff globally, significantly enhancing the quality of visitor interactions and satisfaction.Smart Tour Guide Licensing System:I've led initiatives such as the Smart Tour Guide Licensing Systems, which revolutionized the certification process for tour guides, ensuring a uniformly high standard of knowledge and professionalism. Tour Guide Central:The Tour… Show more Visitor Experience Academy:The Visitor Experience Academy focused on elevating the skills of frontline staff globally, significantly enhancing the quality of visitor interactions and satisfaction.Smart Tour Guide Licensing System:I've led initiatives such as the Smart Tour Guide Licensing Systems, which revolutionized the certification process for tour guides, ensuring a uniformly high standard of knowledge and professionalism. Tour Guide Central:The Tour Guide Central platform was another key project, designed to provide continuous learning and professional growth opportunities for tour guides. Show less

Dubai, United Arab Emirates

I work as part of a growing in-house and outsourced team to develop digital training portals for government and private sector clients. My role has three main areas of accountability:1. Managerial- Work with clients as a true business partner to understand requirements and tailor solutions - Develop scope of work for various outsourced projects- Manage outsourced teams across multiple geographical areas and from different nationalities. This includes teams working in… Show more I work as part of a growing in-house and outsourced team to develop digital training portals for government and private sector clients. My role has three main areas of accountability:1. Managerial- Work with clients as a true business partner to understand requirements and tailor solutions - Develop scope of work for various outsourced projects- Manage outsourced teams across multiple geographical areas and from different nationalities. This includes teams working in India, Egypt, UK, Australia, Jordan, and Ukraine.- Agree on project milestones with management team and client and ensure these milestones are delivered on time and according to specifications and requirements- Act as the liaison between Smart Learning Arabia and clients during project implementation phase- Sign-off payments to outsourced staff upon completion of assigned projects2. Technical- Design user experiences and tailored learning journeys to ensure effectiveness of learning experiences, learners’ engagement and retention- Develop learning management systems using latest learning technologies- Develop custom processes and workflows for course leaders and teachers- Create learning forums that promote social and peer to peer learning- Develop custom payment gateways based on client requirements- Design of freemium and premium learning systems and payment gateways- Use of gamification features to create engaging learning experiences- Integration of accessibility features for people with learning disabilities3. Client Relationship Management- Oversee the successful installation and delivery of finished project- Conduct orientation training sessions for client’s teams (online and face-to-face)- In charge of upselling additional solutions to existing customers based on their evolving requirements- Act as the point of contact for clients in the post-delivery phase- Manage the technical support team in charge of trouble shooting and quarterly maintenance plans Show less

Abu Dhabi, United Arab Emirates

Tour Guide Central is the World’s leading academy for tour guides training and development. I joined Tour Guide Central right at the start and hence was involved in many different activities. My role with TGC entail the following tasks:- Conducted thorough research on tourism and tour guide role to better understand the nature of the tourism industry- Worked closely with the international consultants in charge of designing the content for the library of courses- Participated in the… Show more Tour Guide Central is the World’s leading academy for tour guides training and development. I joined Tour Guide Central right at the start and hence was involved in many different activities. My role with TGC entail the following tasks:- Conducted thorough research on tourism and tour guide role to better understand the nature of the tourism industry- Worked closely with the international consultants in charge of designing the content for the library of courses- Participated in the development of the competency-based approach used to design and deliver the online courses- Supported TGC accreditation officer in developing all necessary documentation needed to get the courses accredited by a UK accreditation body- Participated in clients’ meetings to understand requirements and tailor solutions according to their requirements- Used a variety of E-learning authoring tools to develop course of various types- Developed courses based on latest learning techniques such as micro learning, mobile learning, just in time learning, social learning- Produced multilingual courses using Closed Captioning and Voice Over features Show less

Dubai, United Arab Emirates

- Worked closely with consultants to create feasibility reports, situation appraisals for clients and contributed greatly to the completion of the Dubai Excellence award of 2017. - I had the opportunity to sit in on meetings with senior consultants to understand how they tackle issues/tasks they have been provided by clients. - Developed insight on evaluating businesses in different sectors and determining weaknesses or areas where improvement can lead to growth. - Established a… Show more - Worked closely with consultants to create feasibility reports, situation appraisals for clients and contributed greatly to the completion of the Dubai Excellence award of 2017. - I had the opportunity to sit in on meetings with senior consultants to understand how they tackle issues/tasks they have been provided by clients. - Developed insight on evaluating businesses in different sectors and determining weaknesses or areas where improvement can lead to growth. - Established a good understanding of the business sector of the Middle East and what factors affect success in the region. - Had the opportunity to present findings to clients and recommend actions be taken to achieve their goals. Show less

Bachelor'S Degree W/ Honors, International Business

Activities and Societies: Member of Business Society Squash Team Captain Cambridge, UK

Bachelor'S Degree, International Business

Virginia, USA

High School Diploma, Business/Managerial Economics

Activities and Societies: Model United Nations Basketball Team Captain and end of season MVP