• Evaluating structured datasets, enhancing AI's language comprehension and input-output accuracy• Conducted in-depth analysis of query responses, refining AI machine learning models to optimize interpretation and performance.• Developed and presented corrective reports, providing actionable insights to improve AI input-output precision and addressing customer inquiries effectively.

• Technician in cybersecurity for support and help desk resolution, as well as application updates and maintenance for built in library support.• Assisting partners in adopting a zero trust, default deny philosophy through application allowlisting and interaction control policies.• Providing immediate support to partners through a live chat or video conference with guidance to using the ThreatLocker service in MSP or enterprise environments, assisting clients in securing thousands of endpoints within their networks.