Omar Salinas Email & Phone Number

Houston Tx

•Level 2 diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determining the source of problems and classify their level, priority and nature.•Configure new computers, reconfigure and re-purpose older machines and set up workstations for new employees.•Creating alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function•Ensure desktops/laptops interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

Houston Tx

•Deployed ‘Sales Enablement’ Pilot Project, supporting Windows 10, HP Spectra 360, Elite x2, Surface Pro 4.•Troubleshooting users’ networks, equipment, software in person, over the phone, and with remote control technologies.•McAfee Antivirus Encryption/Decryption and Policy Enforcement•Active Directory: integrating systems, adding/deleting/moving users and computers from ou’s, password reset, account managing.•Assist in user/hardware movement and branch relocations.•Configuring and managing windows workstations, video conferencing systems, printers and IP Phones, and MS Office Suite

Houston, Texas Area

Providing on site IT Support to independent contractors. Assisting in services such as Virus & Malware removal, system clean ups & registry speed-ups, system optimazations, PC hardware and software installations, operating system repairs and upgrades, data recovery & setting up wired/wireless networks.Key Achievement: Complete System Upgrades for Advantage Communications (Texas City, Texas).

Houston Texas

•Handled routine Help Desk calls to ensure timely resolution.•Used Active Directory to manage user accounts.•Answer help desk tickets and troubleshoot through PC/MAC remotely.•Conferred with users and IT personnel to develop new approaches and alternatives to ensure that user assistance is being provided effectively and efficiently.•Maintained network and PC preventive maintenance logging efforts to ensure network and data integrity.•Tested new software applications

•Accepted technical support calls to the I.T. Department and logged them in the Help Desk Tracking System•Forwarded technical support issues that could not be addressed by the Help Desk to the appropriate technician. •Troubleshoot and resolved end-user hardware, operating system, and software- related problems, when possible from the Help Desk.

Bachelor'S Degree, Ols In Computer Information Systems, 3.1 Gpa

Activities and Societies: •Cyber Security Club •National Honor Society

Associate Of Science (As), Applied Science

Activities and Societies: •S.T.E.M. Club (Science, Technology, Engineering, & Math) •Deans List •Presidents List