Omar Ali Email & Phone Number

Egypt

Cairo, Egypt

Spearheaded the development of a highly secure Instant Payment Network (IPN) system, contributing to improved transaction efficiency and user satisfaction. • Engineered confidential internal web applications using cutting-edge technology stacks including Java Spring Boot 3 and Angular 17, enhancing operational workflow by 30%. • Optimized system performance by implementing RabbitMQ for asynchronous messaging, which reduced latency and increased throughput by 20%. • Achieved a 95%+ test coverage on core InstaPay backend systems by developing comprehensive unit and integration tests with Mockito, JUnit, and Spring Boot Test, ensuring stable production environments. • Managed relational and non-relational databases (PostgreSQL, MongoDB, MySQL), resulting in a 25% reduction in database-related downtime through proactive optimization techniques.

Egypt

Egypt

- Contributed in updating company's actions required for PCI certificate- Implemented a UI design in Configuration Management/Release Management (CM/RM) department using microsoft sharepoint and extra development tools- Interacting with banks support and B2B connection.- Took part in developing internal project using java spring boot & angular framework

Riyadh, Saudi Arabia

• Delivered 28+ high-performance websites using WordPress, Spring Boot, Angular, and React, increasing user engagement by 40% through optimized design and performance. • Boosted SEO rankings, achieving over 90%+ scores across projects by implementing advanced SEO practices, directly contributing to increased client visibility and traffic. • Streamlined system interoperability by integrating SOAP and REST APIs, leading to a 15% reduction in integration issues and improved client satisfaction. • Enhanced front-end efficiency by 20% through JavaScript and Angular codebase optimization, improving overall user experience and load times.

6Th Of October, Al Jizah, Egypt

Led the creation of dynamic, visually engaging 3D websites using Three.js, increasing user interaction and average session duration by 25%. • Collaborated with UX teams to deliver human-centric designs, improving user satisfaction scores by 30%. • Reduced project delivery time by 15% through effective use of Agile SCRUM methodologies, ensuring timely, highquality product releases. • Successfully deployed applications on AWS, resulting in a 10% decrease in infrastructure costs by optimizing resource utilization.- Containerized applications using Docker, enhancing deployment speed and environment consistency across multiple stages.

Egypt

• Provided exceptional technical support to over 60 customers daily, diagnosing mobile network, internet, and hardware/software issues with a focus on clear, empathetic communication. • Took extra steps in resolving customer issues, including follow-up calls and messages, offering personalized solutions that increased customer loyalty and retention by 23% (According to CRM Report). • Achieved an 85% first-call resolution rate while maintaining a customer satisfaction rating of approximately 8.5/10, consistently exceeding team performance targets, making me a top achiever for 3 months. • Developed strong rapport with customers through active listening and personalized service, recognized for providing above-and-beyond support in challenging situations. • Collaborated with network engineers and backend teams to resolve complex cases, ensuring customer issues were resolved in a timely and efficient manner.

Sixth Of October, Egypt

Working online creating designs and converting them into real websites

Egypt

Worked as Call center agent and Advisor at Vodafone UK, Pay as you go Department which helped me increase communication skills and soft skills and software interaction Experiment.