Omar Ortiz Email and Phone Number

Developed and grew a new portfolio from inception to over 140 professionals working across multiple projects and geographies in just a couple of years. - Cultivated a team-oriented work environment with a focus on engagement, development, hiring, and motivation, resulting in a record-breaking eNPS score of 85% and consistently surpassing the company's eNPS benchmarks. - Maintained a strong focus on quality delivery and customer satisfaction, achieving a CSAT score of 100% for… Show more Developed and grew a new portfolio from inception to over 140 professionals working across multiple projects and geographies in just a couple of years. - Cultivated a team-oriented work environment with a focus on engagement, development, hiring, and motivation, resulting in a record-breaking eNPS score of 85% and consistently surpassing the company's eNPS benchmarks. - Maintained a strong focus on quality delivery and customer satisfaction, achieving a CSAT score of 100% for two consecutive years and an average annual revenue growth of 110%, resulting in renewals and new projects that consistently met revenue targets.Led a program to migrate the eCommerce accounting system of Mexico's largest retailer to the cloud, comprising multiple teams of 20+ Engineers, designers, technical writers, QAs. - Achieved significant results, including reducing the time to market from 1 month to a couple of weeks, being the first team to move away from legacy systems and connect directly with SAP, generating savings of $350K USD yearly, and improving productivity for the accounting team. Improved the delivery and execution of 10 different projects using Agile methodologies, including maintenance, PoC, product enhancements, product development (end-to-end), and data science. Maintained a constant focus on continuous improvement and adaptation, resulting in successful project outcomes and satisfied stakeholders.Developed and maintained a project management toolkit that served as the primary source of best practices for the company for two years, resulting in improved project management practices throughout the organization. Personally created or reviewed 80% of the toolkit's artifacts, ensuring high-quality standards and consistency. Show less

• Launched a new offering (Decisioning as a Service) which brought recurrent revenue to the company.• Analyzed business needs and configured credit and risk strategies containing business rules, statistic models, and calculations in order to comply with customer needs and improve their processes with automation.• Served as first point of contact for customers and coordinate with teams in Russia, Italy and USA in order to comply with new requirements, change requests or bugs.•… Show more • Launched a new offering (Decisioning as a Service) which brought recurrent revenue to the company.• Analyzed business needs and configured credit and risk strategies containing business rules, statistic models, and calculations in order to comply with customer needs and improve their processes with automation.• Served as first point of contact for customers and coordinate with teams in Russia, Italy and USA in order to comply with new requirements, change requests or bugs.• Performed pre-sales activities (demo presentations, proof of concept, proposal writing). Show less

abc