Omar Colón Email & Phone Number

Chapel Hill, Nc, Us

- Enabled over 2500 customers via 1:1 live onboarding sessions on product usage, utility and best practices.- Partnered with CSM to increase product adoption for a large scale enterprise company- Developed an asynchronous resource center for product features and usage that has been utilized for large scale contracted customers- Monitored customers’ product usage and metric data to reduce risk of churn and drive engagement- Averaged 81% activation and engagement of assisted customers- Maintained extensive product knowledge and leveraged specific product features to delight customers on call

Raleigh, North Carolina Area

- Designed and maintained a rigorous and relevant curriculum for over 700 students focused on progressive scaffolding and learner agency of fundamental concepts, skills, and techniques-Differentiated plans for a variety of learners (including 44 with Individualized Education Programs) and administered assessments, which ensured curriculum effectiveness and that learners were successful within their first class-Utilized a variety of methodologies, techniques, and learning tools, assisting in information retention and 84% of learners being proficient at standards-Incorporated the use of a Learning Management System, which engaged students both in live and self-paced, asynchronous instruction-Collaborated and partnered with colleagues within a team that devised actionable goals until 2022 to improve internal processes, communication with external stakeholders, and meeting the social/emotional needs of students-Administered and lead a professional learning team of eight colleagues, meeting weekly and planning cross discipline projects that showcased student learning and comprehension

-Implemented new instructional materials and techniques that created a nascent practice within the school-Assessed and provided feedback on student performances related to curriculum content which improved whole group performances, leading to a superior rating-Supported and coordinated with supervisor, facilitating in student learning and successfully teaching fundamental skills

-Developed strategic intervention plans that improved all clients’ performances from “failing” to proficient or mastering-Improved client content comprehension, regularly improving their scores by 15 points within two 45 minute sessions-Monitored efficacy of specialized plans and employed reflective practices, improving strategies for client success and finding creative solutions to relate to learners-Provided excellent customer experience and service, resulting in three client referrals

- Utilized organizational skills to maintain effective communication between internal and external stakeholders- Organized and developed multiple off-campus activities for students- Assisted resident director in programs, activities, and emergency situations