Preston Ledbetter Email & Phone Number

United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

• Researched various areas of social media (paid, care, reporting, etc.) to better relate to member needs and to make more relevant connections.• Understood brand social media strategy and engaged them in conversations relevant to their areas of focus.• Developed relationships with members as I worked towards maximizing the value out of their membership.

Austin, Texas Area

• Developed client relationships with a portfolio of over $2 million ARR and maintained relationships via email, voice chat, and in person meetings.• Found growth opportunities for clients and strategically planned ways to act on them against measurable goals, resulting in a +15% increased ARR.• Coordinated with Fortune 500 companies on strategically utilizing the platform through the utilization of project management skills.• Used skills in data analytics, both to assist client with maximizing platform offerings, but to ensure high renewal rate, seeing 100% client retention.

Austin, Texas

• Ensured client delight by managing products, onboarding, and communicating with internal teams on the client's behalf.• Responsible with major Fortune 50 accounts on daily triage and software configuration project management and focused on data analysis on brand performance and renewal potential.• Found opportunities for upsell and ensuring renewals, resulting in 100% renewal rate and +25% increased ARR through strategic upsell.• Used various internal software to effectively manage tasks (JIRA, Salesforce, etc.).