• Oversaw the lifecycle of Jira tickets, including bug fixes and feature requests, by coordinating with technical leads and external stakeholders to triage issues, define priorities, and implement solutions that improved system reliability for card members and user experience within strict timelines.• Lead cross-functional project teams in an Agile environment, managing project charters, user stories, and backlogs to deliver operational improvements within scope, budget, and timelines• Develop and execute comprehensive project plans, troubleshooting dashboards, conducting process mappings to identify areas for improvement and presenting recommendations to senior management• Demonstrate expertise in translating business needs into well-defined product requirements, including features and user stories, while ensuring alignment with enterprise goals and strategy

• Assist experienced Project Managers with creating schedules, budgeting, and generating cost reports, utilizing project management tools such as Jira to maintain project timelines.• Collaborate with cross-functional teams, including art, programming, and design, to ensure project progress aligns with objectives, facilitating daily stand-up meetings to track milestones and address emerging issues.• Identify and mitigate project risks, proactively addressing challenges to ensure successful project delivery, while supporting project planning, monitoring, and execution.• Develop effective communication and collaboration skills through interaction with diverse teams and stakeholders, applying project management methodologies (e.g., Agile, Scrum) to streamline workflows.• Enhance problem-solving and critical thinking skills by navigating real-world project challenges, gaining insight into the creative and technical aspects of game development from concept to release.

• Leveraged agile methodology and collaborated with a team of experts to re-design spend policies to handle overall project budget & planning process and achieved efficiency of 6% at the organization level. • Supported management of change (MOC), resource tasks management, and optimal project management. • Successfully supported the turn-key Transformer Monitoring Systems Project for a major oil and gas company in Saudi Arabia, collaborating closely with General Electric Automation as part of the MENA Operations team.• Served as a part-time Assistant Project Manager in the Asset Digitization Department, demonstrating reliability, out-of-the-box thinking, problem-solving, project management, and quality submission of project deliverables. • Leveraged Excel and PowerBI for in-depth data analysis and project tracking, aligning closely with product requirements and program management standards to ensure project deliverables met client expectations.

Monitor and managed SQL server infrastructure while also administering and optimizing AWS Cloud Services for efficient operation. Supported the team helping them transform and optimize response to improve service levels and response time for IT technical support.Co-led in shaping project timelines and enhancing customer experience through digital solutions, including Quality Management Systems (QMS) and LED Displays.

• Demonstrated project management skills by overseeing the installation of fiber optic connections within a residential housing community comprising more than 400 residential units.• Organized and maintained complex database of over 400 active resident accounts comprising more than 20,000+ data points and delivering data sourced insights, analytics and analyzing performance data.• Acquired hands-on experience in the IT dept, actively contributing to various projects and tasks focused to provide solutions to management, thereby honing my skills in a professional corporate environment.

•Gained a strong foundation in working within an ERP Environment, with hands-on experience in essential business processes, including Sales, Purchases, Stock management, Overhead expenses, Assets and Liabilities•Developed the ability to read financial statements and conduct ratio analysis, contributing to a better understanding of financial performance, decision-making processes and achieve cost efficiencies.•Supported team in developing digital and data solutions which helped the IT department to transform and optimize budgeting plans by providing data analytics and insights to various operational units.•Supported customers by providing customer support, incl. desktop support, software installation & server updates. •Gained an understanding of intranet infrastructure and supported in preparing proposal and business case to upgrade it to achieve process efficiency and improved service levels of IT dept.