Omar Syed Email & Phone Number

London, Ontario, Canada

I work in teams where I play a critical role directly supporting Canadian citizens resolve issues with government. I liaise with clients and help them understand program-specific legislation, procedures and processes required to receive services and/or benefits administered by the Department. Analyze situations, Resolve Issues and chart ways forward towards closure. Bring clarity in confusing or contradictory scenarios, implement action plans and close issues. Skilled in MS Office, Public Speaking and Customer Service. This work results in helping citizens to receive Federal Government's benefits such as Pensions, Compensations, Employment Insurance etc.

London, Ontario, Canada

I am part of an outstanding Engagement Administration team which supports and facilitate Engagement Administration activities at PricewaterhouseCoopers Canada. I support the administration team at the London Acceleration Centre in taxation dealing with Local Offices all across Canada and with the IAC ( India Acceleration Centre). In doing so I have the privilege of working closely with brilliant Relationship Managers and Partners and Directors.• Initiated and created client records;• Assembled client provided information.• Reached out to practice staff as required;• Sent electronic copies of finalized tax returns to clients:• Filed Canadian and U.S. Tax returns; and• Supported other acceleration centre team members with administrative functions such as generating reports, scanning and photocopying of additional documents, mailing and couriering documents to clients and tax authorities.• Interact with internal and external stakeholders and global mobility counterparts in regards to applicable policies and legislation.• Contribute to PwC’s priority of Advancing their Technology, Automation & Analytics• Excellent command over usage of TaxPrep, PrepGateway, CCH iFirm, iTime, Docusign, DMS, Salesforce, Tax CCM

London, Ontario, Canada

One of the " TOP 12" performers in the entire South Western Ontario for 8 Months Straight (Fiscal year 2020-2021 and second half of 2019-2020 for 6 months consecutively)Attended " Elite to Eat " events with company's Senior Management such as the Vice President, Group Rental Manager, multiple Area Managers. Was a part of Multiple raffle draws as part of being a TOP employee, won a couple of exciting prizes valued close to 500$!My roles and responsibilities included, but were not limited to : • Determined the branch's automotive needs and assessed how automotive decisions affect operations• Close attention to daily operations, planed for fleet management, staged cars and satellite branches, recommended and created improved courses of actions where necessary.• Explained the policies and procedures of the dealership to the employees and followed up with them to ensure that these issues are understood and followed• Determined customers' needs, suggesting them car classes, offering them upgrades and selling ancillary products• Marketed company's offerings to the bodyshops and dealerships. Creating a good working relationship with bodyshops, dealerships and vendors. Did regular visits to maintain these relationships.• Developed Business by researching for clients, marketing the company's offerings to dealerships, bodyshops and corporate clients.• Ensured exceptional customer service during check-in/check-out process. Focused on customer complaints and took the necessary steps to resolve these complaints.

London, Ontario, Canada

In my role with Enterprise, I worked as part of the largest rental car company in the world, which owns and operates more than 1.5 million vehicles. An internationally recognized brand, worked with one goal in mind for our customers: to exceed their expectations for service and overall valueMy roles and responsibilities included, but were not limited to : • Determined the branch's automotive needs and assessed how automotive decisions affect operations• Close attention to daily operations, planed for fleet management, staged cars and satellite branches, recommended and created improved courses of actions where necessary.• Explained the policies and procedures of the dealership to the employees and followed up with them to ensure that these issues are understood and followed• Determined customers' needs, suggesting them car classes, offering them upgrades and selling ancillary products• Marketed company's offerings to the bodyshops and dealerships. Creating a good working relationship with bodyshops, dealerships and vendors. Did regular visits to maintain these relationships.• Developed Business by researching for clients, marketing the company's offerings to dealerships, bodyshops and corporate clients.• Ensured exceptional customer service during check-in/check-out process. Focused on customer complaints and took the necessary steps to resolve these complaints.

Lindsay, Ontario, Canada

Worked with the World's Oldest Car Rental Company as a Branch Manager Trainee! As a Branch Manager Trainee, I was responsible for :• Supporting achievement of location sales and margin goals• Ensuring positive customer experience, making Hertz #1 in car rental company experience• Achieving individual sales goals and customer service goals• Growing sales utilizing business-to-business sales tactics• Support branch's business plan by assisting the Branch Manager• Upholding company standards by ensuring cars are presentable to customers• Clean and service facilities to ensure customer satisfaction

London, Ontario, Canada

In my role with Enterprise, I worked as part of the largest rental car company in the world, which owns and operates more than 1.5 million vehicles. An internationally recognized brand, worked with one goal in mind for our customers: to exceed their expectations for service and overall valueMy roles and responsibilities included, but were not limited to : • Determined the branch's automotive needs and assessed how automotive decisions affect operations• Close attention to daily operations, planed for fleet management, staged cars and satellite branches, recommended and created improved courses of actions where necessary.• Explained the policies and procedures of the dealership to the employees and followed up with them to ensure that these issues are understood and followed• Determined customers' needs, suggesting them car classes, offering them upgrades and selling ancillary products• Marketed company's offerings to the bodyshops and dealerships. Creating a good working relationship with bodyshops, dealerships and vendors. Did regular visits to maintain these relationships.• Developed Business by researching for clients, marketing the company's offerings to dealerships, bodyshops and corporate clients.• Ensured exceptional customer service during check-in/check-out process. Focused on customer complaints and took the necessary steps to resolve these complaints.

Post Graduate Certificate, Construction Project Management, 4.1 | Deans Honor Roll

Assessed requirements for construction industry business planning and management. Formulate strategies for human resource planning.

Post Graduate Certificate, Project Management, 4.0 | Deans Honor Roll

Understood how to Manage the scope, cost, timing, and quality of the project at all times focused on project success as defined by project.

Bachelor Of Technology - Btech, Construction Technology And Management, 4.0 | First Class With Distinction