Omer Asad Email & Phone Number

Ajax, ON, CA

Toronto, Ontario, Canada

Engage and support over 45 customers through their process of understanding, adopting, and maximizing value out of BuildOps.Consolidated product knowledge, and help communicate technical aspects to clients from the full range of technical backgrounds to optimize workflow and gain buy-in from relevant stakeholders.Identify areas of improvement, enabling.

Toronto, Ontario, Canada

Managed 150 client accounts, totaling 7000 employees, to ensure smooth operations, communications, and product efficiency.Created 6 different training modules to help clients, and 4 modules to help internal teams to learn details about product in an approachable manner, reducing in-person training time by 40%. Maintained a 95% customer satisfaction with my.

Toronto, Ontario, Canada

Developed a technical know-how within 6 months, becoming a specialist for one of the most challenging modules: Time Off.Prepared over 50 types of reports using SQL and Excel to manipulate and present data in a clear and effective manner.Helped clients troubleshoot and resolve issues quickly and effectively, getting an average of 95% review rating over 600.

Remote

Assisted a First Data and Avalon partner set up appointments, file applications and present prospective plans.Set up payment provider and e-commerce on Ecwid.Created a simple website to increase customer access and integration during the pandemic.

Waterloo, Ontario, Canada

Improved company procedures by writing and updating 8 wiki articles for common and unique problems, updating operating regulations.Repaired 20-30 software issues a week in Windows, MacOS, Linux, and ChromeOS, prioritizing competing deadlines.Multitasked on resolving long term issues with several devices, while attending to incoming clients, emails, and.

Waterloo, Ontario, Canada

Hired and trained 30-40 volunteers per term on running the Science Coffee and Donut shop.Created and implemented a training module for new and returning volunteers over the span 2 terms.Implemented shift to online merchandising over two months from the paper system used for 15 years, without losing access to past records for bookkeeping.Organized catering.

Toronto, Ontario, Canada

Created 6 different maps and data visualization tools for Ontarians and International users at InvestInOntario.com, following WCAG 2.0 AA standards.Learnt and polished knowledge Javascript libraries, including JQuery, Mapbox GL, and D3 in a short period of time, while meeting competing deadlines.Debugged and streamlined 8 modules to perform optimally with.

Waterloo, Ontario, Canada

Worked with 24 international Chinese students on an exchange program to help ease the transition and mitigate the culture, social, and academic shock.Helped two students with one-on-one sessions to practice and improve their presentation skills, allowing them to improve their grade from a C to an A.Directed students on using online resources, allowing for.

Toronto, Canada Area

Created and distributed 2 informative emails a week about new and current projects.Researched upcoming projects and sent out information pamphlets to all office agents.Refined prioritization skills while working on multiple projects simultaneously.

Bachelor Of Applied Science (B.A.Sc.), Physics

Activities and Societies: Physics Club, Science Society, Science Coffee and Donut Shop, Waterloo Space Society, Dark Matter, Let's Talk.

12

Activities and Societies: Peers At L'Am, Muslim Student Association, Robotics Club, L'Amoreaux Model United Nations, L'Amoreaux Ecology.