Isabel Ong Email and Phone Number

Administrative Support:- Managed parental consent and tracked the declaration status of Special Educational Needs (SEN) students for counselling support- Prepared various reports including semi-annual reports for Senior Management (SMM), SEN Counsellors (SENC) reports, and feedback forms- Tracked and facilitated internship placements for Year 2 students, ensuring timely follow-ups- Monitored and responded to inquiries in the Special Needs Support (SNS) email inbox- Maintained records, including tracking the status of internship plans and parents' willingness to disclose their child's condition, and coordinating assessment arrangementsJob Shadowing:- Observed assessments of new intakes, gaining valuable insight into the evaluation process- Actively participated in meetings with students to discuss matters such as internships and job support, and effectively followed up on action itemsDirect Client:- Planned, coordinated, and conducted peer-to-peer sessions, contributing to the revision of group sessions to empower SEN students to assume more leadership responsibilities within the programmeSpecial Project:- Assisted in conducting a comprehensive literature review for a research study- During the World X event held on July 22, 2023, I played a pivotal role in organising and leading the job taster program, aimed at enlightening youth about the roles of SEN support within higher education institutions. By leveraging my personal experiences, I also raised awareness about the accessibility challenges faced by individuals with disabilities.

Office Administration:- Performed routine clerical duties- Performed administrative work for meetings when required- Maintained the general tidiness and cleanliness of the officeHuman Resource:- Updated and maintained staff data promptly- Undertook staff training operational work- Performed staff recruitment administration work- Updated and maintained records of staff leave- Updated and maintained records of staff medical and dental claimsFinance:- Updated and maintained required records for programmes and prepared relevant monthly reports for submission to the Finance DepartmentReview and Implementation of New Administrative Systems and Human Resource Matters:- Provided constructive feedback on new work processes, forms, and systems from the Corporate Services Departments promptly- Implemented new work systems under the consultation with the relevant Corporate Services staff and department when requestedOther Responsibilities and Duties:- Undertook any other work responsibilities assigned by the supervisor

Main Job Tasks:- Supported leave administration- Developed Standard Operating Procedures (SOPs) for the routine tasks- Performed staff recruitment administration work- Processed staff claims- Reorganised and updated the staff education data- Supported the administration of Government-Paid Leave Schemes- Updated the staff list and staff directory- Supported Human Resource DevelopmentSpecial Projects:- Designed and developed a general Buddy Handbook- Developed a guide for the Work Injury Compensation Act (WICA)- Organised an employee welfare/engagement event

Customer Service: - Sourced for suitable companies based on requirements- Updated and maintained records of companies and job positions- Worked closely with the Operations team- Followed up with the companies and potential candidates consistently- Handled companies' enquiries- Conducted internship referrals for interested companiesOperations:- Conducted company research on secured companies- Created job posters for the job positions offered by the secured companies- Worked closely with the Customer Service team- Updated and maintained records of secured companies and job positions- Posted job posters on CareerLink's social media accounts upon approval- Updated and maintained job repository on Careerlink's social media accounts- Conducted interview with potential candidatesOther Responsibilities & Duties:- Worked with notable companies on Human Resource projects (On-The-Job-Training Blueprint and Organisational Climate Survey)- Conducted a workshop on 'Ways to Focus Better at Work'- Prepared a report on Nanyang Polytechnic's Virtual Career & Education Fair- Developed social media posts for engagement purposes every fortnightly- Developed a video resume- Designed wall decals for CareerLink's office- Facilitated the annual 'HRConnect' event for the Human Resource- Management students and Industry Partners- Facilitated a LinkedIn workshop for students under the Teaching Enterprise Project in other placements