• Primary technical contact for delivering advanced technical troubleshooting and problem-solving solutions for co-operate customers including issues escalated to the highest level of management.• Planned and executed collaborations with cross-team and cross-product technical issue by working with colleagues from other teams as needed to resolve customer issue.• Prepared DIY documentation on how end users can resolve basic billing issue without contacting support.• Provided phone, Chat, email and remote sessions based on technical support to resolve basic and complex end users issue whiling ensuring the resolution is provided as well as the customer satisfaction is also guaranteed.• Planned and executed collaborations with subject matter experts and escalations manager for issues where additional supports is required.

I Work closely with the Head of operations to oversee daily business operations• Responsible for enforcing company policies and procedures within the office• Proactively recommend improvements to increase sales performance and liaise with different departments toimprove performance and work efficiency• Attending to any correspondence emails and calls by customers, clients, contractors, and users• Keep updated on industry trends and consumer market

• Maintaining established levels of goods for sales forecasts and demand to fulfill orders on time and rawmaterials for production and ensuring the first in first out method (FIFO) principle is used in all stockmovement.• Responsible for processing daily orders, on time and in full. Confirm all stock leaving their section isrecorded. Receiving inventory and maintaining inventory in assigned warehouse or distribution center andmonitoring inventory level.• Maintaining inventory records using a database system (excel spreadsheet) and ensuring minimal damage tostock.• Conducting regular stock counts, giving daily, weekly, and monthly reports on stock level of raw materialprocurement and production of finished goods.