Oliver Palley Email & Phone Number

San Francisco, Ca, Us

Mountain View, California, Us

Rated Top 10% of Intuit Employees for Fiscal Years 2023 and 2024

Mountain View, California, Us

Rated Top 10% of Intuit Employees for Fiscal Years 2023 and 2024Generated annual cost savings of $55M through building product experiences to reduce Customer Serving Time (CST) • Directly managed Front-End, Orchestration Layer, and Back-End Platform developer teams to deliver a two-sided document acquisition & mgmt platform with a simplified user interface reducing relevant CST by 9% / $3.2M annual cost savings• Reduced onboarding friction through product enhancements that drove 128% increase in Full Service Starts and 81% increase in Customer Contacts• Built a flexible & scalable document review platform across Web & Native for multiple user archetypes that proactively surfaced error remediation through ML models; drove user confidence in accuracy and reduced CST by 30 mins / $40M annual cost savings• Designed an automated cross-platform identity acquisition & verification process that reduced Customer Serving Time (CST) by 5% / $4M annual cost savings• Identified key blockers of Customer Serving Time (CST) opportunity and developed low-code alternative solutions to unlock 3 mins of CST / $4M annual cost savings• Transformed customer onboarding with new tools that acquired 49% of required documentation before incurring any human capital costs, resulting in a 60% decrease in related workforce data acquisition costs. Roadmap in-progress to reach 73%. • Led AI Doc Understanding Team to deliver new classification model to reduce unknown documentation by 120%, resulting in a 5% reduction in Customer Serving Time (CST) / $4M annual cost savings

Mountain View, California, Us

• A/B Tested VoIP & Video Meeting collaboration with seamless device switching, resulting in a 20% increase in customerconversion. Scaled to 95% of customer interactions, increasing contact rates by 6% in callbacks and 39% in appointments• Rearchitected entirety of Full Service Native Widget, resulting in a 44% decrease in Boot Time on iOS and Android

Worldwide, Oo

Delivered innovative product solutions for retail and banking clients, and led National LGBTQ Undergrad & Advanced Degree Recruiting ProgramSenior Product Manager, $560B US Retail Corporation – Develop In-Store shopping tools for eCommerce App Users- Developed 3-year research driven product roadmap to solve #1 question asked to In-Store Agents – “where do I find X?”- Scrum Master of 3 engineering scrums (8 Native FEs, 10 Web FE, 6 BEs), coordinated with Analytics, Eng, Product, & UX- Launched customer tools to accelerate In-Store Shopping impacting 750k DAU, A/B Test showed 36% lift in In-Store spend- Owned E2E delivery & design of Purchase History for 620k DAU; reduced customer care calls by 9%, saving $6.2M/yearSenior Product Manager, $28B Top 10 US Bank – Develop new Co-Brand Card Product between Bank & Fortune 500 Retailer- Led ideation & discovery for product, value prop, & operations. Delivered 25+ cross-functional workshops in 3.5-months - Stood up Program-Wide Operating Model to coordinate parallel Product Teams, Banking Client, & Co-Brand Retailer- Managed 3-person consulting team to deliver on SOW & sale of ~$700k project extension for Late 2021 product launch National Lead, Deloitte Consulting LLP – Grow and Operate Deloitte’s LGBTQ Campus Champion & Recruiting Program- Coordinated 35+ LGBTQ & Allies to partner with Deloitte National Recruiting and Campus Career Offices- Managed 4-person team, grew team to launch Nationwide Channels and support both Undergrad & Graduate Recruitment- Spearheaded program for 3 years; targeted 45+ schools, increased campus coverage by 75%, supported 150+ candidates

Worldwide, Oo

•Delivered capability gap assessment on Insights & Analytics to $6.5B specialty CPG Company. Identified areas of greatest value and designed new Service Delivery Model to close gaps through pilot programs, sold next phase of work to client•Evaluated workforce efficiency for a $64.6B Integrated Health System. Analyzed 2800+ employee survey on roles and activities, conducted 12 key stakeholder interviews, and delivered recommendations to client for new organizational structure

New York, Ny, Us

Awards: Winner, Global Consumer Services Group President’s Excellence Award, selected from top 3% of employeesGrowth Marketing: Developed and implemented strategic initiatives to increase American Express credit card market share - Lead Product Manager, implemented new card product conversion capability, converted 1.9MM users with 595% ROI - Created statistical user spend propensity models by partnering with Data Science that enhanced segmentation capabilities - Executed E2E strategy & implementation of a new customer offer treatment; generated $73MM in spend with 1046% ROI- Launched Amex’s 1st omni-channel & auto-remind campaign, grew CTR 504%, improved offer acceptance rate by 33%- Owned “Shop Small” email campaign execution: activated 68k new customer and generated $60MM in incremental spendBusiness Development: Lead Analyst, AMEX PRIDE Business Development: designed strategy for Amex/Marriott offer partnership for distribution of LGBTQ targeted Marriot promotion to be distributed during nationwide Pride Marches.

New York, New York, Us

Data Analysis: Client American Express – developed custom user research studies and presented consumer insights to senior leadership- Identified drivers of global brand equity through dimension reduction with corresponding regression analysis on BrandAsset® Valuator Database. Designed perceptual map of custom factors and drivers to inform global brand campaign - Created comprehensive brand health analysis CMO presented to investors at August 2013 Financial Community Meeting - Delivered new customer segmentation via cluster analysis on data collected from custom designed market research survey• Teamwork: Led six employees to devise mentorship system and new hire on-boarding curriculum, trained 3 analyst cohorts

Master Of Business Administration (M.B.A.), Strategic Management; Marketing And Operations Management

Ba, Psychology