Oliver Palley
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Oliver Palley Email & Phone Number

Senior Staff Product Manager - TurboTax Live Full Service E2E at Intuit
Location: San Francisco, California, United States 8 work roles 2 schools
1 work email found @intuit.com 1 phone found area 212 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email o****@intuit.com
Direct phone (212) ***-****
LinkedIn Profile matched
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Current company
Intuit
Role
Senior Staff Product Manager - TurboTax Live Full Service E2E
Location
San Francisco, California, United States
Company size
17010 employees

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Oliver Palley is listed as Senior Staff Product Manager - TurboTax Live Full Service E2E at Intuit, a company with 17010 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at intuit.com, phone signal with area code 212, and a matched LinkedIn profile for Oliver Palley.

Oliver Palley previously worked as Staff Product Manager - TurboTax Live Full Service E2E at Intuit and Senior Product Manager - TurboTax Live Full Service Onboarding and Data Experiences at Intuit. Oliver Palley holds Master Of Business Administration (M.B.A.), Strategic Management; Marketing And Operations Management from The Wharton School.

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Email format at Intuit

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{first}_{last}@intuit.com
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Profile bio

About Oliver Palley

Oliver is a seasoned Product Manager at Intuit TurboTax, working as a Full Stack Product Lead for Full Service, a dynamic two-sided marketplace that bridges Tax Customers with Tax Preparers. He oversees the entire product lifecycle, having successfully introduced advanced capabilities in Consumer Onboarding, Data Acquisition & Management, Cross-Platform Experience, and Virtual Collaboration. He has helped to generate $55M in annual cost savings. His strategic leadership ensures seamless integration and enhanced user experiences, positioning him as a pivotal leader in the FinTech space.Prior to Intuit, Oliver served as a Consulting Manager in Deloitte Consulting LLP's Product Management Practice, specializing in the development of consumer-facing products for clients across Technology, Financial Services, and Consumer Sectors. His tenure at Deloitte is marked by his adept management of multiple Scrum and Cross-Functional Teams, encompassing over 31 Client FTEs. Noteworthy achievements include expanding product reach to over 750k Daily Active Users, boosting usage by 11%, and redesigning User Interfaces to decrease Call Center Contacts by 9%, thereby saving $6.2M annually.Oliver holds an MBA from The Wharton School at the University of Pennsylvania, with majors in Strategic Management and Joint Marketing & Operations Management. In addition, he earned his BA in Psychology from the University of Pennsylvania. His academic background strengthens his strategic approach to product management and project leadership."Driven by a passion for FinTech and its potential to enhance financial literacy and promote healthy spending habits, Oliver is committed to leveraging his expertise to empower consumers and drive innovation in the financial sector.

Listed skills include Marketing Research, Data Analysis, Qualitative Research, Brand Management, and 29 others.

Current workplace

Oliver Palley's current company

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Intuit
Intuit
Senior Staff Product Manager - TurboTax Live Full Service E2E
San Francisco, CA, US
Website
intuit.com
Employees
17010
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8 roles · 14 years

Oliver Palley work experience

A career timeline built from the work history available for this profile.

Senior Staff Product Manager - Turbotax Live Full Service E2E

Intuit

San Francisco, CA, US

Staff Product Manager - Turbotax Live Full Service E2E

Current
Intuit

Mountain View, California, US

Rated Top 10% of Intuit Employees for Fiscal Years 2023 and 2024

2024 - Present ~2 yrs 4 mos

Senior Product Manager - Turbotax Live Full Service Onboarding And Data Experiences

Intuit

Mountain View, California, US

  • Rated Top 10% of Intuit Employees for Fiscal Years 2023 and 2024Generated annual cost savings of $55M through building product experiences to reduce Customer Serving Time (CST)
  • Directly managed Front-End, Orchestration Layer, and Back-End Platform developer teams to deliver a two-sided document acquisition & mgmt platform with a simplified user interface reducing relevant CST by 9% / $3.2M.
  • Reduced onboarding friction through product enhancements that drove 128% increase in Full Service Starts and 81% increase in Customer Contacts
  • Built a flexible & scalable document review platform across Web & Native for multiple user archetypes that proactively surfaced error remediation through ML models; drove user confidence in accuracy and reduced CST by.
  • Designed an automated cross-platform identity acquisition & verification process that reduced Customer Serving Time (CST) by 5% / $4M annual cost savings
  • Identified key blockers of Customer Serving Time (CST) opportunity and developed low-code alternative solutions to unlock 3 mins of CST / $4M annual cost savings
2022 - 2024 ~2 yrs

Senior Product Manager - Turbotax Live Full Service Cross Platform Collaboration

Intuit

Mountain View, California, US

  • A/B Tested VoIP & Video Meeting collaboration with seamless device switching, resulting in a 20% increase in customerconversion. Scaled to 95% of customer interactions, increasing contact rates by 6% in callbacks and.
  • Rearchitected entirety of Full Service Native Widget, resulting in a 44% decrease in Boot Time on iOS and Android
2021 - 2022 ~1 yr

Manager - Product Management

Deloitte Consulting

Worldwide, OO

Delivered innovative product solutions for retail and banking clients, and led National LGBTQ Undergrad & Advanced Degree Recruiting ProgramSenior Product Manager, $560B US Retail Corporation – Develop In-Store shopping tools for eCommerce App Users- Developed 3-year research driven product roadmap to solve #1 question asked to In-Store Agents – “where do.

2018 - 2021 ~3 yrs

Senior Consultant - Customer & Marketing

Deloitte Consulting

Worldwide, OO

  • Delivered capability gap assessment on Insights & Analytics to $6.5B specialty CPG Company. Identified areas of greatest value and designed new Service Delivery Model to close gaps through pilot programs, sold next.
  • Evaluated workforce efficiency for a $64.6B Integrated Health System. Analyzed 2800+ employee survey on roles and activities, conducted 12 key stakeholder interviews, and delivered recommendations to client for new.
2017 - 2017

Strategic Marketing & Planning

American Express

New York, NY, US

Awards: Winner, Global Consumer Services Group President’s Excellence Award, selected from top 3% of employeesGrowth Marketing: Developed and implemented strategic initiatives to increase American Express credit card market share - Lead Product Manager, implemented new card product conversion capability, converted 1.9MM users with 595% ROI - Created.

2014 - 2016 ~2 yrs

Brand Strategy

Bav Group

New York, New York, US

  • Data Analysis: Client American Express – developed custom user research studies and presented consumer insights to senior leadership- Identified drivers of global brand equity through dimension reduction with.
  • Teamwork: Led six employees to devise mentorship system and new hire on-boarding curriculum, trained 3 analyst cohorts
2012 - 2014 ~2 yrs
Team & coworkers

Colleagues at Intuit

Other employees you can reach at intuit.com. View company contacts for 17010 employees →

HZ Hossein Zand Hossein Zand Colleague at Intuit Iran, Iran, Islamic Republic Of View → VG Varika Goel Varika Goel Colleague at Intuit Bengaluru, Karnataka, India, India View → PF Pamela Frick Pamela Frick Colleague at Intuit Lapeer, Michigan, United States, United States View → TP Tymesha Pradia Tymesha Pradia Colleague at Intuit New Orleans, Louisiana, United States, United States View → CO Carlos Ortiz Carlos Ortiz Colleague at Intuit Orlando, Florida, United States, United States View → RF Robert Fett Robert Fett Colleague at Intuit Dallas, Texas, United States, United States View → SS Saudamini Shrivastava Saudamini Shrivastava Colleague at Intuit Mckinney, Texas, United States, United States View → GR Gd Rayudu Gd Rayudu Colleague at Intuit Plano, Texas, United States, United States View → DZ David Zasada David Zasada Colleague at Intuit Greater Chicago Area, United States, United States View → MS Marjorie Scott Marjorie Scott Colleague at Intuit Washington, District Of Columbia, United States, United States View →
2 education records

Oliver Palley education

Master Of Business Administration (M.B.A.), Strategic Management; Marketing And Operations Management

The Wharton School

Ba, Psychology

University Of Pennsylvania
FAQ

Frequently asked questions about Oliver Palley

Quick answers generated from the profile data available on this page.

What company does Oliver Palley work for?

Oliver Palley works for Intuit.

What is Oliver Palley's role at Intuit?

Oliver Palley is listed as Senior Staff Product Manager - TurboTax Live Full Service E2E at Intuit.

What is Oliver Palley's email address?

AeroLeads has found 1 work email signal at @intuit.com for Oliver Palley at Intuit.

What is Oliver Palley's phone number?

AeroLeads has found 1 phone signal(s) with area code 212 for Oliver Palley at Intuit.

Where is Oliver Palley based?

Oliver Palley is based in San Francisco, California, United States while working with Intuit.

What companies has Oliver Palley worked for?

Oliver Palley has worked for Intuit, Deloitte Consulting, American Express, and Bav Group.

Who are Oliver Palley's colleagues at Intuit?

Oliver Palley's colleagues at Intuit include Hossein Zand, Varika Goel, Pamela Frick, Tymesha Pradia, and Carlos Ortiz.

How can I contact Oliver Palley?

You can use AeroLeads to view verified contact signals for Oliver Palley at Intuit, including work email, phone, and LinkedIn data when available.

What schools did Oliver Palley attend?

Oliver Palley holds Master Of Business Administration (M.B.A.), Strategic Management; Marketing And Operations Management from The Wharton School.

What skills is Oliver Palley known for?

Oliver Palley is listed with skills including Marketing Research, Data Analysis, Qualitative Research, Brand Management, Marketing Strategy, Powerpoint, Brand Architecture, and Integrated Marketing.

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