Chris Paterson Email & Phone Number

A commercially focused Senior Director with a proven track record of developing and executing high-impact growth strategies that drive operational excellence, enhance profitability, and exceed performance KPIs in complex, customer-centric environments. Adept at transforming business operations through infrastructure and process improvements, with deep experience across the Education, Customer Service, and Retail sectors. An exceptional communicator and strategic influencer, capable of building strong, collaborative relationships across diverse stakeholder groups, managing ambiguity, and systematically removing barriers to drive progress.Recognized for proactively delivering significant performance enhancements, whether through direct operations or via optimizing supply chain and subcontractor networks. Known for creating immediate, measurable impacts while also setting the foundation for sustainable long-term growth. Expertise includes crafting and leading transformative change initiatives to realize growth objectives, fostering high-performance cultures, and engaging senior leadership teams to exceed business targets. Operates with integrity and resilience, consistently delivering exceptional outcomes in fast-paced, challenging environments.Key Career Achievements: • Spearheaded cultural, operational, and financial transformation programs across four organizations, all achieving at least a Grade 2 in subsequent Ofsted inspections. • Led operations team to elevate performance from last place (40th) to 1st among Providers within two years, securing £125M in incremental contract growth and wins. • Delivered EBITDA at 200% above budget on a £55M P&L through strategic diversification and de-risking of the supplier base, incorporating private sector companies, FE colleges, and third-sector organizations.

Listed skills include Management, Change Management, Performance Management, Business Acumen, and 25 others.