• Report to two attorneys with responsibilities related to veterans benefits and legal services• Draft opening letters (client intake correspondence)• Prepare petition for dismissal including declaration for veterans convicted of a qualifying state-level offense who have completed their sentence petition the court for an expungement• Make follow-up phone calls to veterans regarding unreturned discharge upgrade forms; assist them with filling out the forms; and address their legal questions to senior staff attorney

• Oversee the coordination of agency shipments; notify clients, schedule pick-ups; coordinate and supervise warehouse personnel to ensure accurate shipment process• Monitor production line to ensure timely delivery and shipment of products • Handle a number of transportation documents such as Packing Lists, Bill of Ladings, and Commercial Invoices, including email correspondence; and manage international and domestic shipping labels on a daily basis in a fast-paced work environment with high accuracy• Provide exceptional support to managers and co-workers, hence increase the overall efficiency by 40%• Manage production schedule and inventory level; generate reports to provide to management• Promptly issue invoices; monitor billing transactions; administer client billing arrangements using Microsoft FoxPro; and periodically follow up on past due invoices, thus, significantly improve company’s cash flow• Supervise office staff on quality control procedures; train new office personnel on phone etiquette and customer service, company policies, and the application of Microsoft software as needed for employee job functions • Assist customers and team members with inquiries and requests to ensure operational efficiency

• Answered telephones, addressed, researched, and resolved complaints regarding fitness services• Compiled monthly client complaint reports to review customer services practices and areas of improvement• Acted as a liaison between the customer service and retention departments

• Managed payroll and compiled payroll reports• Monitored the company's budgetary expenditures utilizing Microsoft Excel• Assisted in the recruitment of new employees by posting job vacancies and reviewing applications to select qualified applicants; coordinated interviews with management• Acted as a liaison with vendors and suppliers monitoring budgetary requirements• Tracked employee attendance performance

• Managed daily operations, including preparing and proofreading music publishing agreements before signing with licensee in the form of synchronization licenses for film and TV commercials; negotiated publishing fee with licensee• Executed annual royalty reports, mainly from collected digital music consumption (streaming and downloading), sent by the record companies, and prepared wire payment remittance to Sony/ ATV Nashville, Tennessee• Conducted copyright search of requested song(s) using company’s database to locate songwriter and copyright owner to determine the percentage owed of royalties• Participated in annual meeting with law firm to consult on copyright infringement situation in Thailand• Timely established and reviewed budget reports and presented it to regional office in Hong Kong• Collaborated with accounting firm regarding the regional office's requirements such as audit plan and timeline• Provided marketing strategies by pitching selected songs that Sony/ ATV owns 100% publishing right to TV commercial and film companies aiming to sell the song(s)

• Proofread music publishing license agreement for supervisor• Classified, labeled, and filed company agreements and correspondence• Greeted international guests and assisted with their inquiries